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Salesforce Constituent Relationship Management (CRM) Administrator I

World Resources Institute

World Resources Institute

Customer Service, Sales & Business Development
Mexico City, Mexico
Posted on Wednesday, June 19, 2024

This is a hybrid position which requires 8 days/month in the office. You can be based in our office in Mexico, Brazil or Colombia. Existing work authorization is required at the time of application submission as WRI is unable to sponsor any visa work sponsorship for this position.

About the Program:

WRI's Operations department strives to make all global offices fully capable and low risk, enhancing their operational capabilities, establishing sustainable growth through a bond of mutual respect, collaboration and sharing knowledge across the sisterhood of WRI offices. This is done by targeting upon standards of performance, measuring the efficiency and effectiveness across all the WRI offices.

Job Highlight:

Reporting to the CRM Solutions Architect, you will be responsible for the daily administration and maintenance of WRI’s CRM System. Integration of the CRM into staff’s daily workflow globally across all International Offices, Programs, and Centers is critical to widespread adoption and ensuring the system is used to its fullest potential. You will be the first-level support for Salesforce users.

What will you do:

User Support (35%):-

  • Interact daily with current and potential Salesforce users to answer routine questions and troubleshoot issues
  • Drive increased adoption of and interest in Salesforce
  • Identify recurring user pain points with the goal of implementing solutions

Salesforce Administration (35%): -

  • Help gather of detailed functional requirements stating project scope and desired outcomes
  • Collaborate daily with the CRM Solutions Architect to support users, implement new system features, and build fixes while adhering to stated best practices
  • Support the design, development, and deployment of large-scale enterprise solutions globally
  • Maintain system documentation

Data Maintenance (30%): -

  • Proactively improve data quality through a combination of manual and bulk data cleanups working independently or in conjunction with data owners
  • Ensure freshness and completeness of data by flagging areas of concern to end users and supporting users in data upkeep, while creating KPIs to track data quality over time
  • Identify causes of bad data to test and implement fixes
  • Monitor data quality and system usage indicators, raising concerns and trends to the attention of the CRM Solutions Architect

What will you need:-

  • Education: You have completed a Bachelor’s degree in IT, Computer Science, engineering or relevant field or equivalent
  • Experience: You have a minimum of 3 years of professional experience in data analysis and process flows to include data analyst or operations analyst
  • Experience using Salesforce or other customer relationship management tools (Monday.com, Blackbaud, Hubspot) to develop business solutions
  • Experience with Excel including bulk operations and data transformation is required
  • Experience documenting business processes, system interactions, and data flows
  • Experience excellent troubleshooting, data analysis, and problem-solving skills
  • This position will require alternating between periods of intense collaboration and spells of solo/heads-down work
  • A current Salesforce Admin certificate is preferred, but not required
  • Languages: Fluency in English required
  • Requirements: Existing work authorization is required where this position. WRI is unable to authorize visa work authorization

Potential Salary: Salary is commensurate with experience and other compensable factors.

How to Apply: Please submit a resume with a required cover letter by the date of 27 May 2024. We are unable to consider your application without a cover letter.

You must apply through the WRI Careers portal to be considered.

What we offer:

  • A competitive salary
  • Access to the WRI global network with the opportunity to exchange with and learn from passionate colleagues working at the cutting edge of their fields across Asia, Africa, Europe, Latin America and the US
  • The chance to have an impact and to develop your career within a mission driven organization with access to varied learning and training opportunities.
  • A workplace that strives to put diversity and inclusion at the heart of our work
  • The opportunity to join and get involved in different working groups and affinity groups to shape the future of WRI
  • Commitment to hybrid working model with flexible working hours
  • Generous leave days that increase with tenure

About Us:

Founded in 1982, World Resources Institute(WRI) is an independent, nonprofit global research organization that turns big ideas into action at the nexus of environment, economic opportunity, and human well-being. We are working to address seven critical challenges that the world must overcome this decade to secure a sustainable future for people and the planet: climate change, energy, food, forests, water, sustainable cities, and the ocean. WRI has a global staff of over 1,800 people with work spanning 60 countries. We have offices in Africa, Brazil, China, Europe, India, Indonesia, Mexico, Colombia and the United States, as well as a growing presence in other countries and regions.

The foundation of our work is delivering high-quality research, data, maps, and analysis to solve the world’s greatest environment and international development challenges and improve people’s lives. We work with leaders in government, business, and civil society to drive ambitious action and create change on the ground. Equally important, we bring together partners to develop breakthrough ideas and scale-up solutions for far-reaching, enduring impact.

Our mission and values:

WRI’s mission is to move human society to live in ways that protect Earth’s environment and its capacity to provide for the needs and aspirations of current and future generations.

Our values are shared ideals that bind us together: Integrity, Innovation, Urgency, Independence and Respect.

Our culture:

WRI is committed to advancing gender and social equity for human well-being in our mission and applies this principle to our organizational and programmatic practices. We are committed to providing equal opportunities in employment; we embrace all diversity and encourage women, the LGBTQ+ community, persons with disabilities, Afro-descendants, and Indigenous people to apply. Recognizing our strong commitment to gender equality, WRI has also been awarded EDGE certification.

Our team in Human Resources carefully reviews all applications.