CRM Developer

Department: IT

Reports To: Director of IT

Location: Hybrid

FLSA Status: Exempt

Position Type: Full-Time

Position Summary

The CRM Developer is responsible for the configuration, maintenance, and enhancement of Good360’s CRM systems, with Salesforce at the core. This role blends advanced administrative capabilities with development work to support efficient, secure, and scalable business operations. The individual in this role will work closely with business units to understand needs, recommend system improvements, and implement solutions that align with organizational goals.

How Good360 is Closing the Need Gap

As the global leader in product philanthropy and purposeful giving, Good360’s mission is to close the need gap by partnering with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2024 alone. Good360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.

The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).

Key Responsibilities include, but are not limited to the following

• Serve as the primary developer for Salesforce and related CRM systems
• Collaborate with our Salesforce partner on user roles, profiles, permissions, page layouts, and data security
• Create and manage automation tools such as Flows, validation rules, and approval processes
• Perform development work, including Apex triggers, Visualforce pages, and AgentForce
• Support integrations between Salesforce and other enterprise platforms (NetSuite, Magento, DotDigital)
• Collaborate with stakeholders to gather business requirements and translate them into functional solutions
• Build and maintain dashboards and reports that support operational decision-making
• Develop and maintain documentation, training materials, and user support content
• Stay current with Salesforce releases and evaluate features for potential adoption

Qualifications/Requirements

• Salesforce Administrator II Certification required (experience with nonprofit cloud a plus)
• 7+ years of experience developing in Salesforce environments
• Experience with advanced configuration (complex cross platform flows, security and compliance,)
• Experience with Salesforce development (Apex, VisualForce, AgentForce. Familiarity with Data Cloud a plus)
• Familiarity with enterprise platform integrations and API-based connections
• Excellent problem-solving and troubleshooting skills
• Ability to balance technical, operational, and business priorities
• Strong communication and documentation skills
• Experience with Agile or hybrid project methodologies preferred
• Additional certifications (Platform Developer I, Platform App Builder, etc.) a plus

Benefits

Our team is Good360’s greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including:

• Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage options
• 403B plan with matching
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment

Salary Range

$95,000 - $105,000 annually

Note: Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.

Work Location

Hybrid, based in our Old Town Alexandria, VA office (minimum of two days per week with Tuesday as an anchor day)

Note: While hybrid is strongly preferred, we are open to considering fully remote candidates residing in CO, DE, DC, FL, GA, IL, IN, KY, MD, MN, NE, NV, NC, OH, OR, PA, TN, TX, VA, WA, WV