Compliance Specialist

Department: Programs
Reports To: Director of Risk Management
Location: Hybrid – Alexandria, VA

FLSA Status: Exempt
Position Type: Full-Time

Position Summary

The Compliance Specialist is an integral member of Good360’s Compliance team, which works to maintain the integrity of donated goods by ensuring they are distributed and used as intended to help close the need gap. This role supports ongoing compliance efforts through regular audits, data verification, and member vetting to ensure nonprofit partners meet Good360’s standards and program requirements.

How Good360 is Closing the Need Gap

As the global leader in product philanthropy and purposeful giving, Good360’s mission is to close the need gap by partnering with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2024 alone. Good360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.

The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).

Key responsibilities include, but are not limited, to the following

• Conduct monthly audits of active nonprofit members to ensure adherence to Good360 policies and requirements.
• Document audit findings, prepare reports and escalate issues of concern or potential noncompliance.
• Review and vet member accounts to confirm the accuracy and completeness of information and required documentation.
• Maintain and update partner account records across all platforms, ensuring data integrity and accuracy.

• Collaborate with internal teams to resolve discrepancies and support continuous process improvement.
• Perform other related duties as assigned

Qualifications/Requirements

• Bachelor’s degree in related field or equivalent experience.
• Minimum of 3 years of professional experience in customer service. Background in compliance, risk management, or quality assurance preferred.
• Strong critical thinking and analytical skills.
• Highly organized and attentive to details.
• Ability to manage multiple work streams simultaneously
• Excellent written and oral communication skills.
• Experience with CRM or data systems; Salesforce and/or NetSuite experience preferred.

Benefits

Our team is Good360’s greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including:

• Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage options
• 403B plan with matching
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment

Salary Range
$50,000 – $55,000 annually

Note: Compensation is based on a candidate's experience, skills, education, and geographic location. This range is based on Washington, D.C.–Maryland–Virginia (DMV) market data; offers to candidates outside this area will reflect local market data.

Work Location
Hybrid, based in our Old Town Alexandria, VA office (minimum of two days per week with Tuesday as an anchor day)