Sr. Fundraising Coordinator

Department: Marketing & Fundraising

Reports To: Vice President of Individual Giving

Location: Hybrid – Alexandria, VA

FLSA Status: Non-exempt

Position Type: Full-Time

Position Summary

The Sr. Fundraising Coordinator plays a key role in donor journeys at Good360, providing an exemplary experience for individuals that choose to support Good360’s mission. Key areas of support include donor services and supporter care, business operations, and campaign coordination. This role ensures donors receive timely, accurate, and thoughtful acknowledgements and responses while assisting in the creative and operational aspects of fundraising efforts. The Sr. Fundraising Coordinator will work closely with the Vice President of Individual Giving and the Director, Digital Fundraising to advance Good360’s donor engagement goals.

How Good360 is Closing the Need Gap

As the global leader in product philanthropy and purposeful giving, Good360’s mission is to close the need gap by partnering with more than 400 socially responsible companies to source highly needed donated goods and distribute them through our network of more than 100,000 diverse nonprofits that support people in need. Good360 is the link between organizations with so much to give and communities in critical need, closing that gap and opening new opportunities for all. Since 1983, Good360 has distributed more than $18 billion in needed goods, including more than $3 billion in goods in 2024 alone. Good360 has been named the #2 charity on the Forbes list of America’s Top 100 Charities for 2023 and 2024 and has a 4-star Charity Navigator rating.

The organization has also been recognized as both a top workplace in the Washington, DC metro area (by the Washington Post) and as a top nonprofit to work for in the United States (by NonProfit Times).

Key Responsibilities include, but are not limited to the following

• Serve as the first point of contact for donor inquiries via phone, website contact form, and email, ensuring a warm and professional experience.
• Manage daily fundraising operations: coordinate with Finance colleagues to securely handle mailed donation and correspondence.
• Own the front line of our fundraising data — entering, maintaining, and validating donor records with precision to fuel insights, stewardship, and revenue growth.
• Produce and send acknowledgment letters, receipts, and other donor communications, coordinating with fundraising stakeholders and volunteer(s).
• Provide support with development of fundraising campaigns, including assisting with creative reviews, proofreading, and logistics coordination.
• Maintain donor records, files, tracking logs, backups, and internal reports to support fundraising operations.
• Coordinate with the Vice President and Director on project support needs, ensuring efficient execution of fundraising activities.
• Collaborate cross-functionally, particularly with marketing and communications teams, to support integrated campaigns and donor engagement efforts; and with finance team, aligning with financial processes and assisting with individual giving revenue reconciliation and close.
• Provide support to Vice President, Director, and finance partners around various vendor management functions, including but not limited to accurate and timely invoicing and payment, onboarding, and contract execution/renewals.

Qualifications/Requirements

The ideal candidate will bring strong attention to detail, excellent organizational abilities, and a collaborative mindset to help ensure a high-quality donor experience. Key qualifications include:

• Bachelor’s degree preferred; relevant experience may be considered in lieu of a degree.
• 3 years of experience in marketing operations, administrative support, donor services, customer service,or a related field.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Excellent verbal and written communication skills.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Collaborative and adaptable, with the ability to work effectively across teams.
• Proficiency in Microsoft Office Suite and particularly Excel; experience with fundraising databases or CRM system like Salesforce and Netsuite preferred.
• High degree of comfort adopting and learning new technologies.

• Passion for Good360’s mission and a commitment to social impact.

Benefits

Our team is Good360’s greatest asset. We recognize that our team members contribute valuable skills, knowledge, experience, and passion that is critical to the pursuit of our mission and our progress toward closing the need gap. That is why we offer our team members numerous perks and benefits, including:

• Heath, dental, and vision coverage programs (including competitive deductible and reimbursement policy)
• Short-term and long-term disability and life insurance coverage options
• 403B plan with matching
• Generous and flexible paid time off policy
• Volunteer time off policy
• Hybrid work environment

Salary Range

$55,000 - $60,000 annually, commensurate with experience and based on DC market

Work Location

Hybrid with an office in Old Town Alexandria – minimum 2 days/week in office (Anchor Day – Tuesday)