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Partnerships Associate

ZEARN

ZEARN

Sales & Business Development
New York, NY, USA
Posted on Friday, September 29, 2023

Who We Are:

Zearn is the nonprofit educational organization behind Zearn Math, the top-rated math learning platform used by 1 in 4 elementary-school and more than 1 million middle-school students nationwide. Zearn Math supports teachers with research-backed curriculum and digital lessons proven to double the learning gains of a typical year of instruction. Our instructional materials – including 450+ hours of digital math learning – are free for teachers and families. Zearn also offers school and district- and statewide licenses and professional development to support implementation.

Everything Zearn does is driven by the belief that every kid can be a math kid. Learn more about us at https://about.zearn.org/.

As a Zearn Partnerships Associate, you’ll play a critical role in guiding schools and districts who are interested in Zearn through the decision-making process. In this role, you will focus on communicating with potential customers, answering questions or providing additional resources, and being the key Zearn contact for a school or district administrator.

What This Role Will Do:

  • Lead all purchase-related communication with a school administrator who is considering Zearn Math, acting as their main point of contact at Zearn
  • Track sales-related information in Salesforce to ensure customers move efficiently through the sales process and nothing falls through the cracks
  • Coordinate with other teams including Support, Finance, Legal and other members of the Partnerships team to ensure a smooth handoff
  • Support the Partnerships team with other sales or account management related tasks as needed
  • Lead all purchase-related communication with a school administrator who is considering Zearn Math, acting as their main point of contact at Zearn
    • Guide potential customers through the purchase process by responding to questions, creating quotes and purchase agreements, and problem-solving purchasing hurdles
    • Follow up with customers as they advance through the sales process from initial interest all the way through to signing a contract
    • Ensure purchase orders from schools and districts are accurate and complete, and communicate with customer purchasing departments to revise documents as needed
  • Process and track orders in Salesforce CRM
    • Process and place a large volume of complex printed material orders through our print partner
    • Enter and maintain accurate record of orders and sales transactions
    • Utilize Salesforce reports to ensure orders are placed in a timely fashion
    • Communicate relevant information with Sales, Finance and Customer Support teams
  • Work closely with vendors and customers to problem solve as needed
    • Respond to any customer support questions related to printed materials
    • Coordinate with vendor partner to investigate and resolve customer issues
    • Communicate with customers throughout the resolution process
  • Support the Partnerships team with other sales or account management related tasks as needed
    • Ensure customers receive timely account setup, working cross-functionally with Support team
    • Help coordinate renewal purchases for past customers
    • Recommend improvements to printed materials sales processes

What You’ll Bring To The Role:

  • B.A. degree with minimum of 2 years of experience
    • Work experience in customer support, sales or sales operations at a top-tier nonprofit or business-to-business company, ideally in education or technology, is a plus
  • Ability to manage a high volume of emails and tasks, with strong prioritization and organizational skills
  • Exceptional attention to detail and follow-through
  • Excellent written communication skills to engage and follow-up with customers
  • Experience with Salesforce or other CRM systems is a plus
  • A commitment to Zearn’s mission of providing an exceptional education to all children
  • A desire to join an entrepreneurial, fast-paced environment at a high-growth organization

Location:

This role is remote, but you may be asked to travel as needed for business or for team building purposes.

Compensation & Benefits:

The compensation range for this role is $60,000 - $65,000 per year.

We offer a competitive benefits package, including comprehensive medical, dental and vision plans, short- and long-term disability, life insurance, 401K matching, parental leave, a generous Holiday policy and a flexible PTO policy. We also offer a collegial and passionate culture and the potential to positively impact the lives of millions of children.

To Apply: https://apply.workable.com/j/60479A590C

Zearn is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.