Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom, and dignity for all. For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Bloom, a program of YWCA Golden Gate Silicon Valley, provides complimentary wardrobes to children, women, and men who are transitioning to a life of self-assurance. Bloom receives quality donations of gently worn or brand-new clothing and accessories. The community can shop in the Retail Store for all the right reasons: as they find great deals for themselves, all the proceeds of purchases help support the program! Be a key part of this program and team as our new Retail Associate!

Reporting to the Retail Manager, the Retail Associate is a key member of the team to ensure the success of the retail store for the Bloom Program. The Retail Associate has excellent customer service, and strong communication skills and can make customers feel welcome in the store. Responsibilities include and are not limited to:

• Greet, assist, and direct customers with a high level of customer service
• Ensure the Retail Store is stocked appropriately, clean and orderly, and easy for customers to shop
• Work closely with the Retail Manager to create a positive retail environment and meet sales goals
• Provide accurate information (e.g. product features, pricing, and after-sales services) and answer customer’s questions about specific products/services with confidence
• Cross-sell products
• Total purchases and process cash and credit card payments.

We are seeking a passionate, organized, and reliable individual to bring a collaborative and inclusive energy to the Store. The ideal candidate will have a strong connection to the mission and an understanding of how the Retail Store and sales directly impact our ability to dress clients. Candidates must have a High School degree or at least 1 year of equivalent work experience in the retail industry. Essential to this role is a demonstrated ability to work directly with the public and proficiency with the use of technology, specifically POS systems, registers, and Microsoft Office. Bilingual, bi-cultural, and bi-literate skills are highly preferred. We are seeking someone who has a strong understanding of the customer service.

Schedule: Wednesday – Saturday 10:30 am-5 pm. In-person and on-site role with a variable schedule, working 20-24 hours a week, and availability to work on weekends and the ability to occasionally be on call.

Required: Cleared background check (fingerprinting), valid TB test, valid California driver’s license, and auto insurance. Prolonged periods of standing, bending, kneeling, and ability to lift up to 30 pounds. This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community. Candidate must be within a drivable distance to Fourth Street office in San Rafael as that will be their primary location. Sales performance bonuses are provided each month if goals are met.

YWCA BENEFITS:

• A competitive benefits plan: Employer-paid plans covering employee’s premiums for health, dental, vision, and life insurance, and EAP.
• A high deductible medical plan available including employer contributions and optional employee contributions and a limited Flexible Spending Account available
• 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve and Christmas Day.
• 10 days of annual accrued PTO to start as a part-time employee
• Employee Assistance Program (EAP) and Talkspace for employees and their household members
• Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met
• Parental leave with supplemental pay for eligible employees for up to eight weeks
• Infertility benefits through Kaiser
• Chiropractic, acupuncture, and herbal benefits
• Annual Retention Bonus
• Employee Discounts with TicketsatWork
• Optional employee contributed pet insurance through United Pet Care
• Free Access to the Calm App
• With access through Kaiser for the Ginger App and Class Pass
• Free Access to an employee financial wellness program called FinFit offered in partnership with Paychex

TO APPLY: Submit Resume & Cover Letter to hr@yourywca.org with “Retail Associate” in subject line. Posting will continue until position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.

We may be unable to respond to every individual submission due to a high volume of applicants. Please do not telephone. Applicants who do not follow the application procedure are immediately disqualified.