Part-time (30 hours/week), Hourly, Non-Exempt.

Base Hourly Pay: $ 24.51
Location: YWCA Golden Gate Silicon Valley, San Jose, CA 95112
Website: www.yourywca.org
Program/Department: Management and General/ Business Operations

Join a passionate, dynamic team dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.

For over 100 years, YWCA Golden Gate Silicon Valley has provided programs and services that form a critical continuum of response, healing, and prevention. Our dedication to the people we serve is unparalleled. We have an exciting future, and the team to deliver on that lasting change for the people we serve. To encourage survivor self-determination, services are delivered through a strengths-based, non-judgmental and trauma-informed lens that aligns with our mission. Be a key part of shaping this future as our new Receptionist in our Business Operations team.

Reporting to the HR Manager, People Operations, the Receptionist plays a crucial role in welcoming and assisting visitors while providing exceptional customer service that supports the organization’s business operations and direct service work. The position includes managing incoming calls, addressing in-person visitor and visitor client inquiries, and ensuring a hospitable and welcoming environment. Given that YWCA provides services to individuals who may identify as survivors of gender-based violence, it is crucial that discretion and confidentiality are maintained.

We are seeking a compassionate, organized, and reliable individual with a high level of self-awareness and emotional intelligence. Essential to this role is a demonstrated ability to work with culturally and economically diverse individuals and families and the ability to work with those impacted by trauma; a demonstrated ability to function effectively in a fast-paced environment and to respond appropriately to unexpected situations.

Candidates must have excellent interpersonal skills to work independently and as part of a team. You must have an understanding of feminism and a strong commitment to social justice.

Candidates must have a Candidates must have a High School Diploma and 2 years receptionist and clerical equivalent

experience. Candidates should have knowledge of Microsoft Office Suites, including Word, Excel, and PowerPoint. Good written and verbal communication skills. Ability to work with culturally and socio-economically diverse populations.

The ideal candidate is a warm, self-starter deeply committed to providing services from a strengths-based, social justice and anti-oppression framework. Bilingual, bi-cultural, and bi-literate in Spanish are required.

Work hours are primarily Monday-Friday. 09:30am- 4:00pm, Lunch 12:30pm- 1:00pm. Delivery of service may include overtime to accomplish the task at hand. Work includes lifting up to 30 pounds. Susceptible to compassion fatigue and/or vicarious trauma.

Required: Cleared background check (fingerprinting) and valid TB test. Must have completed or be willing to complete a 75-hour California State Domestic Violence and Sexual Assault Counselor certification. (Training will be provided). This position requires a Covid-19 vaccination due to the in-person interfacing required, and to promote the health and safety of others in the workplace and our community.

YWCA BENEFITS:

• A competitive benefits plan: Employer-paid plans covering employee’s premiums for health, dental, vision, and life insurance, and EAP.
• A high deductible medical plan available including employer contributions and optional employee contributions and a limited Flexible Spending Account available
• 15 paid holidays are made available each year: New Year’s Eve, New Year’s Day, Martin Luther King Day, President’s Day, Women’s International Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples Day, Veteran Day, Thanksgiving, and the day after Thanksgiving, Christmas Eve and Christmas Day.
• 15 days of annual accrued PTO to start part-time
• Employee Assistance Program (EAP) and Talkspace for employees and their household members
• Immediate Employee contributed 403b, and an Employer Contributed 401a Retirement Plan with optional employee contributions after eligibility is met
• Parental leave with supplemental pay for eligible employees for up to eight weeks
• Infertility benefits through Kaiser
• Chiropractic, acupuncture, and herbal benefits

• Annual Retention Bonus
• Employee Discounts with TicketsatWork
• Optional employee contributed pet insurance through United Pet Care
• Free Access to the Calm App
• With access through Kaiser for the Ginger App and Class Pass
• Free Access to an employee financial wellness program called FinFit offered in partnership with Paychex

TO APPLY: Submit your Resume & Cover Letter to hr@yourywca.org with “Receptionist” in the subject line. Posting will continue until position is filled. The YWCA Golden Gate Silicon Valley is an Equal Opportunity Employer.

We may be unable to respond to every individual submission due to a high volume of applicants. Please do not telephone.

Applicants who do not follow the application procedure are immediately disqualified.