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Social Media Community Manager

USAFacts

USAFacts

Marketing & Communications
Bellevue, WA, USA
Posted on Thursday, May 2, 2024

Social Media Community Manager

The Organization

At USAFacts, we believe facts deserve to be heard. We are on a mission to provide a comprehensive and unbiased look at our country by the numbers. Democracy thrives on serious, reasoned, and informed debate. And we’re here for it.

Founded and funded by Steve Ballmer, former CEO of Microsoft, USAFacts answers questions around government spending and outcomes. While these are basic questions, finding the answers is hard. But it’s also pretty exciting. We pull together data from thousands of jurisdictions to normalize, contextualize, and visualize these metrics so the data is approachable and understandable.

Every day, we learn something about our country, how to make complex data understandable, and how to make the American people interested in the numbers. We’re a collaborative group and are always learning from each other, too. The team is mission driven, with no political agenda nor commercial incentive; we do this work purely as a public service.

Oh, and to top it off? USAFacts was named to Fast Company’s List of the World’s Most Innovative Companies for 2024! Learn more about us at usafacts.org and linkedin.com/company/usafacts.

We’d love for you to bring your talents and your curiosity to come make a difference!

The Opportunity

We're looking for someone who loves being chronically online. You know where the conversations are happening and you know how to be a helpful part of them when appropriate--just as important, you know when to stay out of the fray.

We are a data-driven civic initiative focused on facts about the U.S.A., so get ready to dive into data from the CDC, the Department of Defense, the Bureau of Labor and Statistics, along with state and county data to surface the most interesting information and share it with our engaged followers.

In this role, you'll be the driving force behind the continual evolution and refinement of our social content strategies and community engagement efforts. This means fearlessly embracing the future of AI and its revolutionary potential to make sure we are delivering on our mission in the most efficient and meaningful ways possible. To be successful you'll be actively listening to our audience, responding to their feedback, and fostering a lively online environment. By initiating and participating in meaningful conversations and providing timely and thoughtful responses to queries and comments, you'll be pivotal in building and maintaining strong, authentic relationships. Luckily, you'll be working with a stellar team of content creators, data specialists, and visual designers to help pull together the assets needed to drive the conversations. This isn’t a team of one, but you get to be at the center of it all by creating the processes and pulling the levers. If this sounds like you, we’d love to meet you.

Key Priorities & Responsibilities

  • Conduct social listening and respond to conversations happening on our channels while for opportunities to engage with new audiences.
  • Alongside a brilliant team, create, edit, and publish engaging and data-driven social media including articles, blog posts, social media updates, infographics, videos, and other formats.
  • Conduct data analysis and research to uncover insights and trends that inform content and support marketing campaigns and initiatives.
  • Monitor and analyze social performance metrics to identify trends, opportunities for and the overall impact of data-driven storytelling.
  • Adhere to deadlines and brand guides, ensuring timely publication and consistency in tone, and quality.
  • Assist in the development and implementation of a social media community building which will include collaborating with the content team, email marketing, and partnerships.
  • Stay informed of industry trends, best practices, and emerging content formats to ensure the remains innovative and engaging.
  • Keep up on news and social issues to identify both in-the-moment and evergreen content will resonate with broad audiences.
  • Implement innovative strategies that not only attract new members but also foster a sense of and active contribution among existing members, leading to a vibrant and community that actively supports and advocates for our mission.
  • Strategic Business/Sector Insight: Applies knowledge of social media best practices and trends to advance the organization’s goals.
  • Sets goals and commitments within team context, and acts with a clear sense of ownership timely responses and deliverables.
  • Embrace testing and experimentation with post formats and campaigns. Value failures and as well as successes, as opportunities to learn.
  • Prioritize and sequence activities, shifting from strategic and complex work to tactical as needed.
  • Develop and deliver communications that convey a clear understanding of the needs of audiences. Listens attentively, speaks candidly, and shows an ability to influence boundaries (levels, roles, cultures).
  • May require occasional travel, up to 25%

Qualifications

Required Experience, Skills, Education:

  • 4-6 years’ professional experience in social media
  • Bachelor's degree preferred
  • Proficient with social media and social listening tools such as Sprout Social.
  • Excellent writing, editing, and proofreading skills with a strong attention to detail.
  • Experience with multimedia content creation, including graphic design and audio files.
  • Working knowledge of basic statistical concepts, and ability to describe data in a social or article in a way that compels people to share.
  • Adept at experimenting with new ways of creating innovative content using every tool including AI.
  • Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment.
  • Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
  • Operational Action Oriented: Holds a strong results orientation. Identifies new opportunities takes on tough challenges with a sense of urgency, high energy, and a can-do attitude.

Preferred Skills & Abilities:

  • 6+ years’ professional experience in social media
  • Excellent writing, editing, and proofreading skills with a strong attention to detail.
  • Proficient in data analysis and visualization tools, such as Excel, Tableau, DataWrapper, Power BI, Python, or R.
  • Experience with keyword research, hashtag research, and analytics tools such as Google Analytics.
  • Experience with multimedia content creation, including photography and video production, is a plus.

Compensation & Benefits

Compensation

The starting cash compensation range for the Community Manager role in Bellevue, WA includes a base salary range of $91,400 to $114,300, plus a 10% performance bonus target opportunity. The maximum of the base salary range for the role is $137,200 per year. Individual pay increases are assessed annually based on multiple factors such as demonstrated skill in the role and context, progress and performance against goals, and increased experience.

Featured Benefits & Perks

  • Medical, dental, and vision insurance with employee and dependent premiums entirely paid for by Ballmer Group
  • 3 weeks of paid vacation annually
  • 11 paid holidays, plus paid days off for the weekdays between Christmas and New Year
  • 80 hours of paid sick leave annually
  • 401(k) with 6% employer contribution
  • 2:1 Ballmer Family Giving Match for charitable contributions
  • Professional development reimbursement up to $2,000 per year
  • Employer-paid life insurance of 3x salary to $1,000,000 ($750k guarantee issue)
  • Fertility & Family Building reimbursement to $40,000 (lifetime max)
  • Healthcare and Dependent Care Flexible Spending Account (FSA) options
  • Parking or transportation (Orca card) up to $250 monthly
  • Cash stipend of $300/month (for cell phone, wellness expenses, etc.)

Location & Hybrid Work

The position is based in Bellevue, WA.

Our organization practices intentional hybrid work. All USAFacts employees are expected to work onsite Tuesdays, Wednesdays, and Thursdays during overlapping core hours of 10:00 am to 3:00 pm. Mondays and Fridays remain flexible work-from-home or office workdays.

Ballmer Group/USAFacts is an equal opportunity employer and dedicated to building an inclusive workforce where diversity is valued. Individuals seeking employment at Ballmer Group are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.