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Systems Analyst, Salesforce and Digital Enterprise (Office of Technology and Data Science)

Urban Institute

Urban Institute

IT, Sales & Business Development, Data Science
Washington, DC, USA
Posted on Friday, February 9, 2024

About Urban Institute:

At the Urban Institute, we believe in the power of evidence to improve lives and strengthen communities. As a nonprofit focusing on social and economic policy, our researchers and policy entrepreneurs open minds, shape decisions, and identify transformative solutions to the most pressing issues of our time.

Our Mission

To open minds, shape decisions, and offer solutions through economic and social policy research.

Our Values

Collaboration, Equity, Inclusivity, Independence, and Integrity

For more information on the Urban Institute, please visit https://www.urban.org.

The Opportunity

This position is with the Digital Enterprise team which is part of the office of Technology & Data Science (TECH). The team is responsible for architecting solutions for, and supporting enterprise business systems including Salesforce, Workday, and JAMIS Prime; developing systems and data integrations among business systems and external systems; and designing and developing business intelligence data models and visualizations. TECH is a team of outstanding technology professionals who provide Urban with solutions that employ state of the art technologies as well as project/product management practices including lean, agile, and design thinking.


What You’ll Do:

The successful candidate will be a self-starter who can work with a diversity of stakeholders to gather and document feedback, build and maintain business processes in Salesforce, and promote end user success by supporting effective adoption. Ability to work within agile development methodologies and fast-paced development cycles is essential. Experience managing projects and with programing (Java, Javascript, Apex, SoQL) is a plus. The Systems Analyst, Salesforce and Digital Enterprise will report to the Director, Digital Enterprise

Responsibilities include:

  • Building and maintaining Salesforce Flows to automate business processes

  • Developing and maintaining custom Salesforce applications using Apex, Visualforce, and Lightning Web Components (LWC)

  • Assisting with building and maintaining integrations between systems

  • Assisting with Salesforce administration, including supporting users, permissions sets, page layouts, and other general maintenance tasks

  • Collaborating with team members and internal clients to gather requests for improvements, designing solutions, and implementing these changes as appropriate

  • Collaborating with team members to develop analytics and data queries that support teams across Urban

  • Manipulating, importing, and exporting data in Salesforce

  • Documenting solutions and processes

Who You Are:

We are seeking a candidate who is familiar with the Salesforce platform or software development, and has great interpersonal skills and a passion for problem solving. The ideal candidate has some experience with requirements gathering and programming in Salesforce or similar applications, and is able to work on several concurrent projects autonomously and as part of a team. The candidate should be eager to learn and accept new challenges and not afraid to test and propose innovation and new technologies.

The successful applicant has:

  • Bachelor’s Degree in Computer Science, Information Systems, or an equivalent combination of professional and academic experience in database management, programming, or Salesforce administration

  • Strong proficiency with Excel and/or other data manipulation or query tools (PowerBI, SQL, etc.)

  • Good project management, analytical and problem-solving skills

  • Demonstrated ability to meet deadlines, and handle and prioritize simultaneous requests

  • Dedication to excellent user experience and meaningful user adoption

  • Documented history of successful project completion; demonstrated ability to understand and articulate work processes

The following are preferred but not requirements:

  • 1-2 years experience in Salesforce administration (certification preferred)

  • Familiarity with JIRA in an Agile environment

  • Familiarity with Salesforce developer tools such as Apex, SoQL, LWC

  • Familiarity with other programming languages (html/CSS/JS, Java, R, etc.) and data formats (JSON/XML

What you’ll experience:

No matter your role with Urban, you will contribute to meaningful work that makes a difference for people and communities across the country. And whether you call the Washington, DC area or elsewhere home, you can expect to be part of a welcoming and hybrid workplace. We are committed to cultivating a community and working in a manner defined by collaboration, equity, inclusivity, independence, and integrity.

Urban’s greatest asset is our people.

The salary range for this position is Min $57,800 – Mid $68,443– Max $79,086. Salary offered is commensurate with experience and considers internal equity. Candidates from diverse backgrounds are strongly encouraged to apply. Salaries are just one component of Urban Institute’s total compensation package. Urban is committed to supporting our staff’s physical, emotional, and financial well-being through a robust benefits package for yourself, eligible dependents, and domestic partners. It includes generous paid time off, including nine federal holidays, medical (including prescription), dental and vision insurance, and transit benefits.

Urban is unique in that we offer 403(b) retirement plan participation immediately after you’re hired and a generous employer contribution after six months of service and 500 hours, with immediate vesting. You’ll also have access to a health advocate, personal finance coaching, an Employee Assistance Program, and educational assistance for undergraduate and graduate degree programs.

The Urban Institute has formally recognized the Urban Institute Employees’ Union, which is part of the Nonprofit Professional Employees Union (NPEU). Urban management and the Union work together in good faith and are motivated by a shared commitment to this institution. This position is included in the Union-represented collective bargaining unit, and specific employment terms and conditions are subject to collective bargaining negotiations.

The above statements are intended to describe the general nature and level of the work being performed by the people assigned. This posting is not an exhaustive list of all duties, responsibilities, and requirements. Urban management reserves the right to amend and change duties, responsibilities, and requirements to meet business and organizational needs as necessary.

The Urban Institute is an equal-opportunity employer and is committed to a diverse and inclusive workplace. All qualified candidates will receive consideration without regard to race, color, religion, national origin, gender or gender identity, age, marital status, personal appearance, sexual orientation, veteran status, pregnancy or family responsibilities, matriculation, disability, political affiliation, or any other protected status under applicable law. The Urban Institute is an Equal Opportunity/Affirmative Action Employer Minorities/Women/Disabilities/Veterans.

We are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources at humanresources@urban.org. Reasonable accommodation requests are considered on a case-by-case basis.