Location: Remote, United States

About Upsolve:

Upsolve is a tech-driven nonprofit that combats intergenerational poverty by helping low-income Americans overcome debt and rebuild credit at scale. Upsolve was founded in Harvard Law School’s Access to Justice Lab in 2016. Since then, Upsolve has become the nation’s most visited nonprofit financial education site. Upsolve.org educates approximately 2.9 million people a year with over 2,000 articles on an array of debt and credit topics. Upsolve’s free bankruptcy filing tool has been used by 14,000 families to relieve $600 million in debt. Upsolve users are disproportionately Black and Brown with an average household income of $25,000. Upsolve is expanding from bankruptcy to bankruptcy prevention with Upsolve Assist, an AI-powered Financial Assistant for low-income Americans. Upsolve Assist helps you understand your best path out of debt and poor credit and, wherever possible, takes action for you. Upsolve's funders include the Bill & Melinda Gates Foundation, the Robin Hood Foundation, and the Legal Services Corporation.

Position Overview:

Upsolve is hiring a Bankruptcy Paralegal/User Advocate to help us provide the best level of service possible to low-income families facing large amounts of debt. As a Bankruptcy Paralegal/User Advocate, you will be responsible for assisting our users about bankruptcy and our products. Additionally, you will help users update their forms, address any complications in their cases, and keep them informed about important deadlines. You will work closely with the Director of Bankruptcy to determine how we can improve our product, based on your interactions with users.

Prior experience in bankruptcy law is heavily preferred.

If you’re interested in nonprofits, startups, and advocacy, we’d love to chat with you about how you can help us change the way low-income families in America receive help getting out of debt.

Key Responsibilities:

• Assist users with questions about bankruptcy and Upsolve’s products.
• Help users update their forms and address complications in their cases.
• Keep users informed about important deadlines and provide timely reminders.
• Work closely with the Director of Bankruptcy to determine how we can improve our product, based on your interactions with users.

Qualifications:

• A track record of helping low-income communities or a personal connection to our work.
• Experience as a paralegal or in a customer-facing role. Prior direct service experience is helpful but not required.
• Excellent writing and problem-solving skills, with experience breaking down complicated topics for lay audiences.
• Top-tier empathy and organizational skills.
• Prior experience in bankruptcy law is heavily preferred.

Compensation:

Competitive salary based on experience and qualifications.

Why Join Us:

• Opportunity to work in a fast-paced, innovative environment.
• Chance to make a significant impact on the lives of low-income Americans.
• Collaborative and inclusive company culture.

How to Apply:

To express your interest in the position, please apply directly through this job application page, including your resume and cover letter telling us why you think you would be a good fit for the role.

Upsolve is an equal-opportunity employer. We encourage candidates from diverse backgrounds to apply.