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Programs & Operations, Sr. Associate (For Internal Candidates Only)

The Humanitarian OpenStreetMap Team

The Humanitarian OpenStreetMap Team

Posted on Tuesday, June 11, 2024


  • Work Location: Remote globally; UTC±0 to UTC+3 time zones preferred; must overlap at least 3 hours daily with U.S. Eastern time zone
  • Application Close Date: June 17th at midnight
  • Estimated Start date: July 1, 2024
  • Department: People Operations
  • Reports to: Global Operations Manager
  • Terms: Full-time, one year initial contract
  • Travel: 5%
  • Level: 5

About HOT

Humanitarian OpenStreetMap Team (HOT) sits at the nexus of participatory mapping, community-led development, humanitarian response, open data and tech. With a talented and diverse team spread around the globe, HOT is an NGO which supports a dynamic global community of thousands of dedicated volunteers using maps and open data for humanitarian response and the Sustainable Development Goals. Working with humanitarian and development partners like the Red Cross, Médecins Sans Frontières, UN agencies, governments and others, the HOT community maps in solidarity with those affected by or at risk of disaster, contributing the maps and data aid workers need to do their lifesaving work.

In 2020 the work of the HOT community was recognized by TED’s Audacious Project, a collaborative philanthropic initiative that serves as a springboard for social impact on a grand scale, leading to an exciting new phase of growth. HOT is expanding its activities: opening four regional hubs and scaling up its support to local mapping communities with the audacious goal of mapping an area home to one billion people in 94 countries at high risk of disasters or experiencing poverty - mapping with communities before they are in crisis.

About the Role

The Programs & Operations, Sr. Associate plays a central role in several key areas of work at HOT, including global operations and program planning and coordination. The Associate interfaces with all teams and staff members throughout the organization and has an opportunity to support the operational effectiveness of the organization and project/program planning and coordination. The Associate is a key support for improving policies, processes, culture, and program/project portfolio within the organization.


Operations (70%):

  • Help to foster a collaborative, inclusive culture at HOT, including by:
    • Supporting implementation of HOT’s recognition initiative
    • Staff togetherness and integration initiatives, including HOT’s Buddy System, Party Planning, & Four-Day Work Week
  • Support staff learning & training management, including by:
    • Collectively work to build, socialize and maintain HOT’s new LMS - Learn Worlds
    • Supporting creation and dissemination of org-wide training standards/best practices
    • Managing the overall staff training calendar in alignment with staff and management needs
  • Help ensure safe, cost-effective, and time efficient travel at HOT by:
    • Supporting staff travel requests and situation reports, securing accommodation, supporting visa procurement, supporting safety/security protocol implementation, etc.
    • Act as POC of HOT’s travel platform (Egencia).
    • Support with internal communications to staff on travel planning, including entry/exit requirements, travel itineraries, packing recommendations, etc. for large group travel
  • Support Internal IT needs by actioning IT onboarding/offboarding tasks and supporting systems administration and audit
  • Create and disseminate monthly Ops Digest
  • Administrative tasks, such as coordinating the monthly All Hands Meeting, managing assets, maintaining Operations policies and guidelines and the Intranet, acting as POC for DocuSign, and answering staff questions via email and Slack
  • Other support as needed.

      Project/Program Implementation (30%):

      • Support HOT’s program and project implementation, including by:
        • Aiding annual planning and coordination, including helping to draft guidelines, comms, and templates in GSuite and Asana
        • Acting as staff POC for Asana and help embed Asana into HOT’s PM processes
        • Help identify opportunities to shape and improve HOT’s portfolio management
        • Support in crafting quarterly operational updates to the Board
      • Other support as needed.



            • Minimum of 3-years’ work experience
            • Prior experience in program planning and operational coordination
            • HOT experience (as staff or an intern) required

            Are you missing a few of the technical skills listed? We would still like to see your application. While the skills above fit our vision of this role, we are open to those candidates with a strong knowledge foundation that are fast learners and highly motivated to close any skill gaps.

            Compensation and Benefits

            HOT values transparency and equity. All HOT compensation globally is set according to a framework detailed on our website. HOT also offers:

            • Fully remote & flexible work arrangements
            • Flexible public holidays
            • Paid time off
            • Home Office Allowance
            • Healthy Staff allowance or group plan
            • Learning & Development Opportunities
            • Book Stipend
            • Coaching Program supported by The Humanitarian Coaching Network
            • Collaborating with a fast-growing, dedicated team who values humanitarianism, free, open-source, and accessible data
            • The compensation is subject to a variance of up to 20% depending on the tax home of the chosen candidate.

            Equal Opportunity

            We seek to recruit persons that reflect the diversity of the communities we work with. HOT does not discriminate on the basis of age, gender identity and expression, national origin, race and ethnicity, physical ability, religious or belief systems, political convictions, or sexual orientation. Further, HOT seeks to support the development and advancement of staff within the organization. Our staff includes people who are parents and nonparents, the self-taught and university educated, and from a wide range of socio-economic backgrounds, lived experiences, and perspectives on the world. HOT is an equal opportunity employer. We seek to live our values and promote inclusivity in all locations. All of our staff work collectively and individually to promote a constructive and sensitive approach to others from a variety of backgrounds, where the work of all is valued and respected.

            HOT is committed to diversity within our team, and recognizes our role in closing the digital divide, including identifying obstacles that certain groups face in developing skills needed for roles in the humanitarian & technology sectors. Women, nationals of developing countries, and members of other underrepresented groups are strongly encouraged to apply.

            To Apply

            Please complete the application by June 17th at midnight. Your CV/resume should be in English and not exceed 2 pages. You must also upload a 1 page capability statement. Please note that we reserve the right to close the job advert before the advertised deadline once we have received a maximum of 75 applications.

            The selection process will consist of the following steps:

            • Online Application
            • Written Exercise/Assessment
            • Panel Interview/s