Duties and Responsibilities
The Client Services Administrator provides administrative and operational support to ensure high-quality service delivery to clients. This role serves as the primary point of contact for client inquiries, coordinates service requests, maintains client records, and supports department workflows. The ideal candidate is detail-oriented, responsive, organized, and committed to creating a positive client experience.

Primary Duties

Client Support & Communication

• Serve as the first point of contact for client inquiries via phone, email, and ticketing systems.
• Provide timely and accurate information regarding services, processes, and general support needs.
• Coordinate and schedule client meetings, follow-ups, and service appointments.
• Maintain a professional and customer-focused approach in all client interactions.

Administrative Support

• Manage and update client records, forms, and documentation in internal systems.
• Prepare correspondence, reports, and service summaries as needed.
• Track and process incoming service requests and ensure they are properly assigned.
• Assist with onboarding new clients by preparing materials and guiding them through required steps.
• Maintain organized filing systems and ensure data accuracy.

Operational Coordination

• Support internal teams by communicating client needs, updates, and concerns.
• Monitor service timelines and help ensure deliverables are met.
• Assist with tracking metrics, reporting, and maintaining department dashboards.
• Coordinate logistics for client events, workshops, or training sessions when applicable.
• Identify opportunities to improve workflows and client satisfaction.

Quality Assurance

• Conduct follow-up communication to ensure client needs are fully addressed.
• Support service-level agreement (SLA) tracking and documentation.
• Help maintain compliance standards by ensuring accurate recordkeeping.
• Participate in continuous improvement efforts to enhance client servicing processes.

Essential Skills
Tech Impact is committed to its communities and to providing employees with a solid work-life balance and opportunities to grow professionally. The person in this role needs to embody the Tech Impact values?of quality, collaboration, empowerment, compassion, transparency, being genuine, agile, and dynamic. We want someone who believes in our mission.?

• High School Diploma or equivalent; associate or bachelor’s degree preferred.
• 1–3 years of experience in customer service, administrative support, or client relations.
• Strong communication skills (verbal and written).
• Proficiency in Microsoft Office Suite or Google Workspace.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple tasks and prioritize effectively.

Applying For This Role:

• When applying for this role, please submit a cover letter, resume, references, and samples or links to your portfolio site

• Please note this is a remote position however candidates will need to be located in one of the following states: AR, CA, CO, DE, FL, GA, IA, IL, IN, KY, MD, NC, NJ, NV, NY, OH, PA, TN, VA, WA, WI, WV

Tech Impact Employment Policy

• As an equal-opportunity employer, we provide equal employment opportunities to all applicants and associates. All qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, physical or mental disability, medical condition, family care status, marital status, domestic partnership status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. We also consider qualified applications regardless of criminal histories consistent with legal requirements.
• ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
• Requires the ability to use a computer and other office-related equipment.

Department: Account Management
This is a full time position