About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. COVID-19 remote learning environment has made our mission ever more urgent and important. We’re building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the U.S. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

We're at a critical inflection point in the organization's growth, our user base has grown exponentially in the past year while our team doubled and will double again over the next year. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The Opportunity

For the first several months of their role, the Business Systems Administrator will be mentored by and play the role of hands-on assistant to a Senior Salesforce Administrator, and collaborate on a project comprising an audit, cleanup and documentation of our Salesforce instance. During this initial project, a top priority for the Business Systems Administrator will be supporting the project and gaining on-the-job experience administering Salesforce under the mentorship of the Senior Salesforce Administrator.

The Business Systems Administrator is responsible for overseeing the administration of TalkingPoints’ integrated applications - including but not limited to: design, implementation and maintenance. This position will report to the Director of Operations.

Your Responsibilities

• Oversee the administration of TalkingPoints integrated applications supporting the partner lifecycle including Salesforce, HubSpot, Intercom, PlanHat, and Jira.
• Own the design, implementation and ongoing maintenance of configurations and integrations between SaaS platforms to meet business requirements.
• Collaborate with internal teams and third-party vendors to troubleshoot and resolve configuration, data or integration issues.
• Partner with our external IT vendor to manage user accounts, permissions, and licenses across multiple platforms.
• Monitor system performance, identifying opportunities to improve functionality and efficiency.
• Maintain data integrity across platforms, including data cleanup, deduplication, and standardization.
• Create and manage reports and dashboards to provide insights into business operations.
• Create and maintain documentation of application configuration and integrations.
• Partner with the compliance team to ensure compliance with security policies and procedures, including managing user access controls.
• Liaise with SaaS vendors to ensure timely upgrades, patches, and fixes.

Who You Are

• Analytical and process-minded. You are always on the lookout for opportunities to make improvements to how we work.
• Thoughtful and results-oriented. You take the time to consider the risks, benefits, and possible outcomes of changes before you make them, and you follow through to ensure their success.
• Unafraid to ask questions or challenge assumptions in the spirit of continuous improvement.
• You have strong project management and documentation skills, with the ability to effortlessly multi-task while ensuring timely delivery of projects and valuable business results.
• 3+ years of SaaS application experience, with at least 1 year of experience configuring workflows and administering users.
• 1+ year of Salesforce Administrator experience - Certified Associate or higher preferred
• Proven experience with business process optimization
• Strong accountability, teamwork, and initiative
• Excellent written and verbal communication skills

Nice to Haves

• Experience with U.S.-based K-12 education systems
• Experience in or empathy with communities we serve (e.g., underserved populations, education, immigration, bilingual and/or multicultural environments)
• Experience with Visual Workflow and Salesforce Lightning
• Experience with HubSpot, PlanHat, Intercom and Jira

The base range for this role is $80,000 - $90,000. The actual base compensation may vary depending on factors such as experience, location, market conditions, education/training, and skill level, and does not include bonuses, other forms of compensation, or benefits.

Overall Fit With Our Org Culture - We Look for Team Members Who Are:

• User and mission-oriented: we are devoted to our mission with empathy towards the communities we serve.
• All-in together: we go above and beyond the job description, working together as a team.
• Agile & action-oriented: we get things done, knowing that our progress is urgent to our communities.
• Always Learning: we are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: we take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.

What We Offer

• An incredible opportunity to build a mission-driven, rapidly growing startup tech nonprofit
• Competitive salary, full coverage health insurance, benefits, and unlimited time off
• 401K match
• Annual professional development benefit
• Flexibility to work remotely
• Fun, smart, dynamic, motivated team focused on working together to transform family engagement to serve the families who need it most

How to Apply

Please submit your resume, a brief paragraph describing your interest, and a link to your LinkedIn profile.

TalkingPoints is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all qualified individuals have an equal opportunity to contribute and succeed. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.