About TalkingPoints

TalkingPoints is an award-winning education technology non-profit organization with the mission to unlock the potential of low-income, underserved families to support their children’s learning by partnering with their children’s schools. We are building a one-of-a-kind product in the market, a multilingual family engagement platform that connects families and teachers using human and artificial intelligence powered, two-way translated messages and personalized supports — eliminating language, time limitations, and know-how as barriers to school/family connection.

Millions of teachers and families are using TalkingPoints in their classrooms, schools and districts across the United States. TalkingPoints works with key school district partners such as Seattle Public Schools, Boston Public Schools, Buffalo Public School, Wake County and NYC DOE. We have won awards from NYU, MIT, Google, Forbes and are backed by Google, Eric Schmidt, AT&T, Cisco, and Stanford University to name a few.

TalkingPoints is at a critical inflection point in the organization's growth. We continue to see exponential growth in both our user base and our own internal structure. It's an important time to join our team and build on our momentum and ability to support students and families during this critical time in which education equity gaps are more concerning than ever. Learn more.

Diversity: we celebrate it, we support it, and we thrive on it!

The Opportunity

TalkingPoints is looking for an experienced User Researcher to drive impactful user insights that will help shape the future of our product and make it easier for schools to partner with families to improve student outcomes. This role will report to our Solutions Incubator team and will work closely with our product and design teams to develop new features and experiences that help support improved attendance, well-being, and academic growth.

This is an ideal opportunity for a passionate and mission-driven researcher who is eager to make a tangible impact in the education sector. This role will be a 9-month contract position working 40 hours/week with an hourly rate of $65-$70 depending on experience. In this role, you will:

• Identify challenges and opportunities for educators and administrators around how they engage with families.
• Collaborate with our product and design teams to define research objectives and questions.
• Recruit research participants and develop screeners tailored to project needs.
• Plan, execute, and analyze mixed-method research studies throughout the product lifecycle.
• Present findings clearly and persuasively to cross-functional teams, influencing product vision and strategy.
• Organize & synthesize data into actionable insights and recommendations that inform product strategy and design decisions.

Who You Are

• You have 3+ years of experience in user research, preferably within a startup environment.
• You have experience working in K-12 education sector.
• You are able to manage multiple research projects independently, ensuring deadlines and deliverables are met effectively.
• You are able to navigate and lead through ambiguity, making decisive decisions to drive projects forward and iterate where necessary.
• You have experience establishing research recruitment and logistics.

Overall Fit with Our Org Culture - we look for team members who are:

• User and mission-oriented: We are devoted to our mission with empathy towards the communities we serve.
• All-in together: We go above and beyond the job description, working together as a team.
• Agile & action-oriented: We get things done, knowing that our progress is urgent to our communities.
• Always Learning: We are always learning, with a growth mindset, to reach our full potential.
• Boldly Courageous: We take risks in order to achieve big things.
• Resourceful: We are creative, solution-oriented, and scrappy.

What We Offer

• An incredible opportunity to build a mission-driven startup EdTech nonprofit
• Flexibility to work remotely
• Fun, smart, dynamic, and motivated team

How to apply

Please submit your resume, a brief paragraph describing your interest, and link to your LinkedIn profile.