The Product Associate supports the development, improvement, and delivery of Solve Education!’s digital learning products. This role works closely with the Product Manager and cross-functional teams to translate user needs into actionable insights, coordinate product development activities, and ensure smooth execution across the product lifecycle.

The ideal candidate is detail-oriented, analytical, eager to learn, and able to thrive in a fast-paced, technology-driven environment. This position is designed for individuals who want to grow their career in product management while contributing to meaningful educational impact.

Purpose of the Role

• Support the design, development, and optimization of Solve Education!’s products.
• Ensure accurate documentation, structured execution, and timely delivery of product tasks.
• Strengthen decision-making processes through user insights, data, and cross-team coordination.
• Contribute to continuous improvement in product quality, user experience, and operational efficiency.

Key Responsibilities

Product Research & Insights

• Assist in gathering and analysing user feedback, market trends, and competitor information.
• Conduct desk research to support product discovery and feature prioritisation.
• Help prepare user research materials (surveys, interview guides, usability tests).
• Summarise findings into clear reports for the Product Manager and relevant teams.

Product Development Support

• Translate product requirements into clear documentation such as user stories, acceptance criteria, and task descriptions.
• Manage and update product artefacts (roadmaps, backlogs, feature trackers, documentation).
• Coordinate with engineering and design teams to ensure timely delivery of assigned features.
• Participate in product testing, QA, and validation activities to ensure product quality.

Data & Impact Monitoring

• Support the collection and interpretation of product performance data.
• Generate routine product reports and highlight insights or potential issues.
• Track metrics related to user engagement, feature adoption, and impact outcomes.

Cross-Functional Coordination

• Prepare materials for internal briefings, sprint meetings, demos, and partner updates.
• Ensure alignment between product, programs, engineering, and external partners.
• Assist in documenting decisions, meeting notes, risks, and follow-up actions.

Process & Operational Support

• Support the implementation of agile product management practices.
• Maintain organisational standards for documentation, workflow, and communication.
• Identify process inefficiencies and recommend improvements.

Reporting Structure

• Reports to: Product Manager
• Works closely with: Engineering, Design, Program Implementation, Data teams
• May support: External partners or users as needed in product testing or feedback cycles

Expected Outputs

• Clear, accurate, and updated product documentation.
• User research summaries and product insight reports.
• Timely support in QA, testing, and release coordination.
• Organized trackers and dashboards to monitor product progress.
• Structured follow-up on tasks and deadlines.

Qualifications

Education

• Bachelor’s degree in Business, Information Systems, Computer Science, Education, or a related field.
• Experience (Preferred but Not Required)
• Experience supporting digital products, research projects, or technology-driven initiatives.
• Exposure to agile or project management workflows.
• Internship or entry-level experience in tech, edtech, or data-driven environments.

Skills & Competencies

• Strong analytical and research skills.
• Basic understanding of product management principles and UX concepts.
• Ability to prepare clear documentation and structured reports.
• Familiar with productivity and project management tools (e.g., Jira, GitLab, Notion, Trello).
• Comfortable working with data (Excel, Google Sheets, or analytics dashboards).
• Strong communication and stakeholder coordination abilities.
• Highly organised, detail-oriented, and able to follow through on tasks.

Mindset & Attributes

• Eagerness to learn and grow within the product field.
• Proactive, responsible, and open to feedback.
• Comfortable working in a fast-paced and sometimes ambiguous environment.
• Passion for education, technology, and social impact.

Location Requirement

• Based in Bandung or willing to relocate.

Why This Role Matters

This position provides a pathway to develop into a full Product Manager role. The Product Associate plays a crucial part in ensuring product quality, operational clarity, and user-centered decision-making — all essential to delivering impactful products for learners worldwide.

📩 Ready to apply? Send your CV & Portfolio to career@solveeducation.org