We are looking for a strategic People and Operations Manager who is organised, resourceful, passionate, and open about leveraging AI and advanced technologies to build strong teams and efficient operations. This role requires a balance of people-first leadership and technology-driven innovation, ensuring our organisation remains agile, efficient, and impactful in a fast-paced, mission-driven environment.

We value adaptability, ownership, and a commitment to continuous improvement. If you thrive on optimising processes, engaging diverse stakeholders, using technology to enhance people management, and finding solutions when challenges arise, this is your opportunity to shape the backbone of an organisation that changes lives.

Before You Apply
This role is not routine, administrative, or heavily guided. As a People and Operations Manager, you’ll be expected to balance strategic oversight with hands-on execution, managing people processes, organizational operations, and cross-team coordination with precision and accountability. You must stay calm under pressure, make sound decisions in ambiguous situations, and ensure that both people and systems operate smoothly even when priorities shift suddenly. If you’re seeking a role that will stretch your leadership, sharpen your problem-solving, and accelerate your growth — and you’re prepared to meet high expectations — we want to hear from you.

Key Responsibilities

People & Culture

• Lead HR operations including recruitment, onboarding, engagement, and offboarding.
• Design and implement policies and processes that support a positive, inclusive, and high-performance culture.
• Coordinate performance management cycles and career development programs.

Organisational Development & Strategy

• Partner with leadership to align people and operations strategies with organisational goals.
• Use data-driven insights and dashboards to guide decision-making.
• Develop initiatives that strengthen employee engagement, retention, and well-being.
• Drive change management initiatives to support organisational growth and digital transformation.

Operations & Administration

• Oversee day-to-day operations, workflows, and resource allocation.
• Streamline processes through automation and adoption of advanced technologies.
• Manage vendor contracts, procurement, and compliance with efficiency.
• Ensure smooth execution of company-wide events, training, and team activities.

Collaboration & Stakeholder Engagement

• Partner with cross-functional teams to ensure operational alignment and seamless program delivery.
• Engage with external partners, service providers, and consultants to support people and operations initiatives.
• Represent Solve Education! in external collaborations, HR/tech events, and industry engagements.

What We’re Looking For
Education

• Bachelor’s degree in Human Resources, Business Administration, Technology Management, or a related field (Master’s preferred).

Work Experience (at least one of the following):

• Experience leading HR or operations in a growing, technology-driven organisation.
• Track record of implementing AI, HRIS, or automation tools in people/operations management.
• Demonstrated experience balancing strategic leadership with hands-on execution in fast-paced environments.

Skills & Competencies

• Strong knowledge of HR best practices, labor law compliance, and organisational development.
• Proficient in HRIS platforms, workflow automation tools, and data/AI analytics dashboards.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organisational, analytical, and problem-solving abilities.
• Adaptability to manage multiple priorities in a dynamic environment.

Other Requirements

• Based in Bandung or willing to relocate to Bandung.
• Comfortable working across diverse teams and cultural contexts.

Additional (Bonus)

• Familiarity with cutting-edge AI and workplace technologies.
• Experience scaling operations in mission-driven or international NGOs.
• Exposure to change management and digital transformation initiatives.

Why Join Us?

You’ll be joining a team with a big mission. We don’t expect perfection, but we do expect effort, ownership, and a strong learning attitude. If you’re looking for a conventional role with rigid processes, this may not be the right fit. But if you’re ready for growth, innovation, and real impact, while embedding AI and technology into the future of work, we’d love to hear from you.

📩 Ready to apply? Send your CV & Portfolio to career@solveeducation.org