Please Note: This is an UNPAID, PART-TIME, VOLUNTEER position and we are seeking San Francisco Bay Area-based applicants. This Volunteer Data Analyst is expected to commit at least 2 hours per week. ShelterTech is volunteer-operated.

About ShelterTech

ShelterTech is a tech non-profit founded in 2017 that is focused on leveraging technology to help address homelessness and bridge the digital divide. Our all-volunteer team has built and launched SFServiceGuide, a powerful online directory platform built specifically for those experiencing homelessness. SFServiceGuide seeks to provide easy navigation and up-to-date information to over 360 resources delivering over 1,400 services in San Francisco.

ShelterTech believes that everyone has the right to connectivity. Consistent internet access is necessary to help individuals find housing, employment, or medical services, as well as to stay connected to family and friends. To help with this, ShelterTech also has its ShelterConnect program, where we have partnered with the city of San Francisco and corporate IT sponsors to provide installations of free WiFi in over 17 shelters serving over 1,000 residents every day, with installations in more shelters planned.

Position Description

Sheltertech is seeking an analyst to join the Analytics team to help define and report on organizational metrics. As the team expands, we are able to take on more exciting projects to help transform Sheltertech into a more data-informed organization.

Responsibilities may include

• Leverage Google Analytics (GA4) to report performance metrics for SF Service Guide to internal and external partners
• Partner closely with Product and Engineering teams to develop impact metrics for ShelterTech’s products
• Create infographics/dashboards in Tableau to showcase the wonderful work and impact of Sheltertech to publish on our social media platforms.
• Develop tools to seamlessly connect disparate data sources (i.e., connect marketing data to a Tableau dashboard)

Qualifications

• Based in the San Francisco Bay Area (given nonprofit scope and demographic)
• Experience with Google Analytics (GA4) strongly preferred
• 3+ years of experience in data analysis for a fast growing company
• Demonstrated experience in project management and tackling ambiguous problems and driving effective solutions
• Intermediate experience and comfortability in Excel
• Strong ability to distill large amounts of data into clear and actionable insights
• Strong attention to detail
• Demonstrated experience with problem solving and data analysis skills
• Ability to work cross-functionally across multiple stakeholders
• Excellent organizational and communication skills: able to stay on top of emails and meetings, assess the feasibility of meeting deadlines, and be reasonably responsive to external parties’ inquiries.