SEMA

talktosema.org

SEMA is a not-for-profit organization dedicated to improving public service delivery in East Africa by gathering real-time citizen feedback. Through innovative feedback tools such as IoT devices, USSD codes, and in-person surveys, SEMA enables citizens to share their experiences with public institutions. The organization analyzes this feedback to provide actionable insights to public officials, enhancing transparency and accountability in service delivery. Established in 2018, SEMA has rapidly grown and partnered with various public institutions, aiming to revolutionize how governments respond to citizen needs and improve service standards.