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IT Engineer-Bengaluru

Rocket Learning

Rocket Learning

Bengaluru, Karnataka, India
Posted on Thursday, January 18, 2024
Rocket Learning

Building an equal foundation, early

JOB ID: 76808

Role: IT Engineer

Experience: 2 Years

Location: JP Nagar, Bengaluru (Work from Office)

About Rocket Learning

Rocket Learning is a high-growth ed-tech non-profit with the mission of catalyzing early childhood education and community engagement in India. We work with central government and state governments to impact over 2.5mn children.

Established by a passionate founding group (IIT, IIM, HBS, Rochester, MBB, start-up alumni) Board and backed by reputed funders, we are a diverse team of passionate, energetic, and optimistic folks with a shared ambition of transforming India s education system.


As the IT Engineer, you will be responsible for overseeing the hardware software issues and managing assigned tasks efficiently and effectively. You will play a crucial role in ensuring that the team meets its objectives and operates smoothly. The ideal candidate for this position should have at least 2 years of experience in managing all IT (hardware and software) needs and general administration for the organization.

Key results

  • Able to solve potential problems like API issues, and troubleshoot the laptop, mobile devices, and routers.
  • Coordinate with the team to solve potential problems like mobile-related issues and API issues
  • Able to provide remote desktop support to the users and resolve their Hardware and software issues related to their laptop
  • Demonstrating leadership qualities by proactively addressing and discussing issues with the team
  • Facilitated coordination between the internal team and the Tech team to ensure seamless operations.
  • Experience with cloud-based technology such as Amazon Web Services (AWS) and Azure.
  • Manage our hardware system, including ensuring good connectivity and steady functioning of mobile devices, laptops, storage systems, and internet systems. Ensure smooth running of software and data backup of devices (mobile and desktop).

Key activities

  • Troubleshooting network equipment such as WiFi access Points / Mobile devices, meeting devices, and applications.
  • Taking ownership of the workstreams and managing them end-to-end.
  • Managing, developing, and enhancing modules for IT-related tasks.
  • Coordinate with the teammates in various IT-related functions and keep them motivated.
  • Communicating the work progress with the Team Lead and vendors.
  • Managing the Jira tickets and routing them to the specific teams.
  • Providing desktop support to the end users facing laptop hardware/software issues

Areas Of Responsibilities

  • Address the overall administrative and support requirements of the organization, encompassing tasks such as procurement, capital expenditures, office management, and basic data collection.
  • Experienced in solving potential problems like API issues, and troubleshooting mobile, laptop, and router devices.
  • Collaboration with vendors (HR, accounting, printing, bill payments), and other necessary coordination.
  • Experience building and deploying project infrastructure across various physical, Virtualized, and containerized platforms like AWS, and Azure and understanding stakeholders requirements.
  • Experience with cloud-based technology such as Amazon Web Services (AWS) and Azure.
  • Evaluate, and recommend Hardware and Software requirements.

Critical factors for success

  • Experience with hardware management and troubleshooting, ability to manage software on devices
  • Excellent communication skills to understand the needs of the team and deliver above expectations; familiarity with Excel and PowerPoint preferred
  • Having hands-on experience With AWS and Cloud Infrastructure Architecture
  • Ability to multitask and manage multiple responsibilities simultaneously.
  • Furthermore, proficiency in managing Android phones would be beneficial.

If you are interested, please apply here.

OR mention JOB ID:76808 -IT Engineer in your subject line and send your resume to careers@rocketlearning.org OR kavita.p@rocketlearning.org

Kindly include your Current CTC, expected CTC and possible date of joining in your mail body.

Important: Applications without JOB ID mentioned on subject line & other details will not be considered.

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