Position summary:

The Senior Account Manager, LATAM is responsible for managing key relationships that are core to advancing our mission impact in the LATAM countries. In this capacity the individual is responsible for developing account strategy in line with sector plans to facilitate advancement of these plans. The individual is also responsible for positioning Rainforest Alliance as a sustainability partner adding value to the sustainability ambitions of these organizations, to be able to leverage opportunities for advancing impact.

Responsibilities:

• Development and implementation of a growth strategy for RA certification and offerings in LATAM;
• Delivery of existing and new business in LATAM;
• Key business contact and stakeholder management in LATAM;
• Develop and implement a relationship management plan for strategic, complex, global potential accounts to build key relationships at local, national, and corporate levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues;
• Develop and implement a relationship management plan for strategic, complex, global existing accounts to build key relationships at local, national, and corporate levels. Coordinate the engagement of own organization with the customer organization to ensure effective two-way flow of information and resolution of issues. Manage strategic client and customer relationships, typically by deploying large account teams to ensure ongoing customer satisfaction and loyalty toward the organization;
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyze complex customer data, clarify medium- to long-term customer needs, and develop and agree to a specification of customer requirements;
• Develop a personal network of senior managers within the business sector and represent the organization at business sector events. Obtain market intelligence, promote the organization, and enhance its reputation;
• Lead a cross-functional internal team (e.g., technical, commercial, and legal) to configure a very complex, high-value tailored or bespoke product-and-services solution and associated contractual terms that meet the customer's strategic goals at an international or global level. Present the solution to customer representatives and negotiate agreement with the customer and internal colleagues to ensure that customer needs are met at an acceptable level of commercial risk, or, alternately, review and authorize complex sales proposals to ensure that they are constructed within acceptable commercial and risk parameters;
• Build specific account strategy and plans for key trader relationships to maximize opportunity for growth and impact;
• Regularly meeting with corporate partner contacts, from executive to specialist departments, to review progress against commitments, investigate opportunities for further collaboration and proactively address sector and supply chain risks;
• Build a strong relationship with the relevant stakeholders within the key global traders to be abreast of the client’s sustainability strategy and any opportunities this strategy provides;
• Other duties, as assigned.

Qualifications:

• Bachelor’s degree in business administration, Business Economics or related;
• 7+ years of experience in corporates in supply chain or sustainability or equivalent experience in managing large volume key accounts;
• Minimum of 2 years of Global Account Management experience;
• Strategic and analytical thinker;
• Strong relationship management skills;
• Strong communication skills;
• Willingness & ability to travel up to 20% of time.

Job level: 2A

Deadline: 01 November 2024

Notes: Only candidates authorized to work in LATAM countries will be considered.

If you have any questions about the job vacancy, please contact the HR department: recruitment@ra.org