Commerce & Sales Operations Coordinator
Pro Bono Net
Commerce & Sales Operations Coordinator
- Category
- Operations
- Company
- Adoorn LLC
Who We Are
Adoorn is reimagining the front of the home — starting with the mailbox. We design elevated, durable, design-forward products that make it effortless to upgrade curb appeal.
As we scale across DTC, Amazon, and brick-and-mortar retail, operational excellence across every sales channel is critical to our growth.
Who You Are
We are looking for a highly organized, detail-oriented Commerce & Sales Operations Coordinator to support post-sale execution and channel onboarding across Shopify, Amazon, and retail partners.
This role is responsible for ensuring that once a new sales relationship is established with a retail partner, products are accurately set up, SKUs are aligned, and all systems are ready to support a successful launch. You will play a key role in ensuring products are live, purchasable, and operationally ready to drive revenue.
You will sit at the intersection of Sales, Operations, Brand, and Customer Experience — ensuring that all product and channel setup requirements are executed accurately and efficiently to support new and existing business.
This opportunity is onsite 5 days a week and the expected salary range for this position is $50,000–$60,000 per year. Actual compensation will be determined based on factors such as relevant experience, skills, and education.
What You'll Do
Sales Channel Setup & Execution
- Support onboarding of new retail and marketplace partners by setting up products within their systems and portals
- Ensure all product data (SKUs, pricing, specifications, and compliance details) is accurate and complete prior to launch
- Coordinate with Sales and Operations teams to ensure all requirements are met for products to go live
- Act as a key point of contact for internal teams during new account setup and launch readiness
Platform Management
- Manage product listings across Shopify, Amazon, and retail portals with a focus on accuracy and completeness
- Ensure pricing, inventory, SKUs, and product specifications are consistently maintained and up to date
- Coordinate updates for new product launches and ongoing assortment changes
- Maintain data integrity across all sales channels and systems
Item & Inventory Management
- Oversee SKU setup and maintenance across internal systems and external partner platforms
- Ensure alignment between sales agreements, inventory availability, and product setup
- Partner with Operations to prevent oversells, stockouts, and setup errors that could delay or impact sales
- Monitor item-level issues and resolve discrepancies that impact order flow or fulfillment
Sales Support & Channel Coordination
- Act as the operational bridge between Sales, Operations, and Customer Experience teams
- Support execution of promotions, pricing updates, and product launches across channels
- Track and resolve channel-specific issues that may delay product launches or impact sales readiness
- Ensure all products meet partner requirements and are fully activated for sale
Customer Experience Support (Channel-Specific)
- Partner closely with Customer Service to resolve platform-specific issues tied to orders or product setup
- Manage Amazon case logs and marketplace escalations related to listings or order flow
- Identify recurring operational issues impacting customers and escalate for resolution
What You Bring
What We’re Looking For
- 2–4 years of experience in ecommerce, sales operations, retail operations, or marketplace management
- Experience working in Shopify and Amazon Seller Central
- Strong attention to detail with excellent organizational skills
- Comfortable working cross-functionally with marketing and operations teams
- Able to manage multiple deadlines and shifting priorities
- Process-oriented and proactive in identifying gaps
Strongly Preferred
- Experience working with retailer portals
- Familiarity with inventory management systems
- Experience supporting Amazon case management
- Basic reporting/Excel proficiency
What Success Looks Like
- Zero listing errors at launch
- Clean inventory coordination across channels
- Smooth promotional execution
- Faster resolution of marketplace and retail issues
- Improved customer experience tied to commerce channels
What We Offer
- Competitive compensation
- Medical, dental, and vision insurance
- Paid time off (PTO), sick time, and company holidays
- Life and disability insurance
- Employee assistance program (EAP)
- Professional development and career growth opportunities
#IND1
Options
Software Powered by iCIMS
www.icims.com