Plastic Bank is seeking a driven, strategic, and relationship-focused Senior Customer Success Manager to steward some of the most purpose-driven partnerships in the world—while also leading and mentoring a growing team of Customer Success Managers.

In this hybrid role between customer success, marketing, and sales, you’ll serve as the primary point of contact for key European and Egyptian partners, ensuring they are not only supported but also inspired to expand their impact. You’ll also play a pivotal role in shaping the future of the customer success function at Plastic Bank, coaching your team, refining playbooks, and driving excellence across every interaction.

You’ll think like a strategist, act like a marketer, and lead like a trusted advisor. This role is ideal for someone who pairs executive presence with team leadership, who can balance day-to-day partner needs with the big-picture growth strategy, and who thrives in a mission-driven, fast-moving environment.

WHAT YOU’LL DO

🤝 Partner Leadership & Relationship Management

• Serve as the senior relationship owner for high-value European and Egyptian partners, ensuring alignment on goals and measurable impact.
• Lead seamless onboarding experiences, setting the tone for long-term trust and collaboration.
• Host strategic business reviews and thought-partnership sessions with senior client stakeholders.

🌱 Growth & Strategic Opportunity Creation

• Identify and pursue opportunities to upsell, cross-sell, and expand Plastic Bank offerings.
• Anticipate partner needs, surface insights, and design creative engagement strategies that unlock deeper value.
• Stay ahead of market and sustainability trends to advise partners with foresight and credibility.

💡 Marketing & Engagement Strategy

• Collaborate with marketing to amplify partnerships through storytelling, co-branded campaigns, and public impact moments.
• Champion Plastic Bank’s mission in every partnership conversation, helping translate impact into visibility and growth.

🧭 Team Leadership & Operational Excellence

• Lead, mentor, and coach the Customer Success team—setting priorities, supporting growth, and fostering accountability.
• Improve partner success playbooks, metrics, and customer journey design to scale impact across the organization.
• Ensure operational rigor in CRM use, reporting, and renewal planning.
• Flag risks and guide resolution with both diplomacy and decisiveness.

WHO YOU ARE

• Experienced leader with 5+ years in customer success, partnerships, or account management, ideally in B2B environments.
• Proven success managing senior-level client relationships and navigating complex stakeholder groups.
• Demonstrated ability to lead and develop teams, providing coaching and fostering high performance.
• Strategic thinker with the ability to zoom out on big-picture growth while executing with precision.
• Strong communicator—comfortable influencing at all levels from CSR leads to C-suite executives.
• Highly organized, proactive, and adaptable—you thrive in fast-paced, evolving environments.
• Passionate about sustainability, community impact, and building a better future for our planet.
• Familiarity with CRM and collaborative tools is a plus.

How to apply:

• If you’re interested in learning more about our mission and operations before a potential interview, consider signing up for a free Impact Account on our home page.

WHY JOIN PLASTIC BANK?

At Plastic Bank, your work fuels a global movement to help stop plastic pollution and poverty. You’ll join a passionate, collaborative team that is reinventing how business, environment, and humanity intersect. Together, we turn waste into worth—empowering communities and transforming lives.