OpenTEAM Support & Maintenance Tech Coordinator (Remote or In-Person)
Freeport, ME, USA
Posted on Tuesday, May 16, 2023
About Wolfe’s Neck Center
Wolfe’s Neck Center for Agriculture & the Environment (WNC) is located in Freeport, Maine, and uses its over 600 acres of coastal farmland to connect people of all ages to the food they eat and where it comes from. Through regenerative farming, innovative soil health research, and visitor interactions, this place-based organization is now used as an educational resource to create a healthier planet for all. We hope to inspire active participation in a healthier food system and build a community of people who care deeply about the future of food.
Led by Wolfe’s Neck Center, Open Technology Ecosystem for Agricultural Management (OpenTEAM), is a community of farmers, ranchers, businesses and developers working to increase food system resiliency in the face of climate change. By acting as a convener, technology steward, and facilitator, we are equipping food system leaders with shared knowledge, collaborative frameworks, and open-source, connected technologies to build climate change resilience and thriving communities.
As part of OpenTEAM’s ability to act as a technical facilitator, OpenTEAM is expanding support on the ground for testing OpenTEAM’s technology toolkit, a suite of open source tools co-created by our technology community. The Support & Maintenance Tech Coordinator will provide technical support to land-based community partners (called Hubs) and associated farms and ranches while working closely with technical partners to test, troubleshoot, and document tech tools within the ecosystem. Activities may include onboarding new tech users, supporting partner-specific development projects, troubleshooting technical issues, and gathering feedback about the tools in OpenTEAM’s tech ecosystem. This role will be essential for refining OpenTEAM’s technology toolkit and expanding our capacity to serve our community of users. It will also play a critical role in supporting feedback loops that can help OpenTEAM’s distributed open source tech community improve their softwares and hardwares.
In addition to core responsibilities around hub and network technical engagement, this position will also heavily contribute to technical co-design processes, for which OpenTEAM serves as a convener and facilitator.
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. If you do not fit this description perfectly but believe that you would be a good fit for this position, please do not hesitate to reach out with questions or apply. Reasonable accommodations will be made to individuals with disabilities to perform essential functions.
- Leading the onboarding process for tech tools in the OpenTEAM tech ecosystem. Tools include COMET Farm, FarmOS, LandPKS, Hylo, Lite Farm, Survey Stack, Farmer’s digital coffee shop, and others. (Prior experience with these tools is not required)
- Monitoring feedback and support channels (Hylo, GitLab service desk, website tech inquiries, etc.), documenting bugs and reported technical issues, and responding to ad-hoc support requests in a timely manner
- Working closely with developer teams in the OpenTEAM community in order to effectively troubleshoot technical issues and collaboratively problem solve beta-level technology;
- Creating and maintaining technical documentation, also in collaboration with developer teams
- Planning and facilitating technical co-design processes, along with the rest of the OpenTEAM tech team.
- Relevant experiences in technical support/troubleshooting, adult education, agricultural technology, agriculture/farming, and/or community building
- Familiarity with, or willingness to learn GitLab or other technical project management tools
- Comfort with communicating complex technical processes
- Excellent interpersonal and public communication skills
- Ability to work collaboratively as a member of a growing team and develop effective working relationships with people from a variety of backgrounds
- Flexibility and willingness to adapt to changing needs and dynamics as necessary
- Experience moderating a forum-style platform, strongly preferred
- Ability to work independently and remotely
- Legally able to work in the United States (we cannot provide VISA sponsorship)
- This position can be done remotely or on-site at our waterfront campus in Freeport, Maine.
- Proof of full COVID-19 vaccination (which includes original doses and all available boosters) may be required.
As a full-time employee of Wolfe’s Neck Center, this position is eligible for benefits offered including health insurance, dental insurance, paid vacation and holidays in addition to sick days, and a retirement savings plan. If on-site, the employee will be eligible for a ½ CSA share from the Center. You can learn more about the specificities of available benefits here. Compensation commensurate with experience: $50,000-$60,000.
Please apply by clicking the link below and submitting a cover letter and resume. The application window will remain open until the position is filled. Applications received by midnight June 2nd PT will be given priority review.
Wolfe’s Neck Center for Agriculture & the Environment does not discriminate on the basis of any protected category and welcomes a diverse pool of candidates. Applicants are selected based on their ability to perform the essential functions of the job, prior related work experience, and references from previous employers. You can read our full code of conduct here. All new hires may be required to provide proof of COVID-19 vaccination (including boosters) for employment.