WHO WE ARE

Yayasan Noora Health Indonesia collaborates closely with government partners to strengthen the country's health systems through family caregiver training.

As part of this effort, they have partnered with Noora Health to advance its mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 43 million caregivers and patients across 12,800+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.

ABOUT THE ROLE

This role is designed to support the implementation of the Care Companion Program (CCP) in Konawe, which were previously managed by two separate District Coordinators. The role is intended to serve as a model for a more strategic District Coordinator function, with stronger focus on advocacy, partnership engagement, and structured management of field-level human resources.
As part of this role, you will provide supportive supervision to healthcare workers and cadres who train family caregivers and deliver CCP sessions at Puskesmas and hospitals. You will play a critical role in ensuring the program operates at optimal efficiency and quality, while maintaining strong and respectful relationships with government stakeholders and health facility leadership.
WHAT YOU WILL DO

1. End-to-End Program Operations and Coordination

• Manage end to end operations of the YNHI Care Companion Program (CCP) at assigned Kabupaten/kota level, covering all phases of implementation.
• Support Program Managers in the implementation, maintenance, and scale-up of CCP through both on-site activities (including travel) and off-site operational support.
• Represent CCP in program-related coordination meetings, reviews, and stakeholder forums at facility, district, and partner levels.
• Support the preparation and submission of periodic program reports in accordance with established reporting formats and timelines.
• Support administrative and finance need like manage reimbursement and budget proposal for the activities to line manager

2. Advocacy and Partnership Management

• Act as the main focal point for communication and coordination with district-level stakeholders, including local government, relevant sectoral offices, leadership of Puskesmas and hospitals, counselors, cadres, and other partners operating within the district.
• In collaboration with the Program Manager, plan and execute advocacy initiatives aimed at improving program productivity, session quality, and adoption of CCP at district level, engaging both government and non-government stakeholders.
• Proactively identify and explore potential partnership opportunities within the district and coordinate with the line manager to support strategic partnership and implementation decisions.

3. Monitoring and Quality Assurance of Program Implementation

• Conduct quantitative monitoring by actively reviewing output and performance data from assigned Puskesmas and hospitals through dashboards and routine data checks, and work with the Program Manager to address operational challenges identified.
• Conduct qualitative monitoring, including monthly class/session quality audits for a randomly selected set of Puskesmas and hospitals using YNHI-defined quality standards.
• Propose and implement quality improvement plans for health workers, cadres, and partner institutions based on monitoring and assessment findings.
• Coordinate regular field visits for Ensure the accuracy, completeness, and validity of program data, including the quality of data entered by counselors.

4. Team Management and Supervision

• Provide regular supervision and capacity building for Field Officers through routine meetings, mentoring, coaching, and joint field activities.
• Allocate and manage roles and responsibilities within the field team to support improvements in session quantity, session quality, and partnership engagement at Puskesmas and hospitals.
• Conduct fair and structured performance assessments, including self-assessment, peer feedback, and upward feedback, in line with organizational performance management processes.

5. Training and Capacity Building

• Support Training of Trainers (ToT) and cascade training activities for health workers and cadres at partner Puskesmas and hospitals, in coordination with Master Trainers, Lead Trainers, line managers, and cross-functional teams.
• Support the delivery of training modules development, as required.
• Coordinate with line managers in planning and implementing capacity development initiatives for counselors and cadres as part of continuous quality improvement and manage logistics.
• Provide ongoing mentoring and coaching support to counselors and cadres during the implementation of Family Health Sessions (Sesi Keluarga Sehat / SKS).

6. Product Testing / Experimental Design (≈10%)

• Work closely with YNHI’s design, content, and program teams to implement product testing and experimental design activities at partner Puskesmas and hospitals.
• Support the piloting of new tools, content, delivery models, or implementation approaches in real-world service settings.
• Collect structured field feedback, observations, and user insights from health workers, cadres, and facilities involved in testing activities.
• Provide timely input to support program iteration, operational decisions, and future product or content development based on field evidence and learning.

WHAT WE VALUE

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.