WHO WE ARE

Yayasan Noora Health Indonesia collaborates closely with government partners to strengthen the country's health systems through family caregiver training.

As part of this effort, they have partnered with Noora Health to advance its mission of strengthening health systems by equipping family caregivers with the knowledge and skills to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal, Noora Health has trained more than 43 million caregivers and patients across 12,800+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn mortality by 18%.

Noora Health is an Audacious Project Grantee and received the Skoll Foundation Award for Social Innovation. To learn more, watch our TED Talk, Skoll feature, or read about our partnership with the World Health Organization.

ABOUT THE ROLE

Mobile Care Companion (MCC) is Noora Health’s remote, mobile-based extension of the Care Companion Program that supports families over time through periodic messaging and medical executive support for inbound queries. Sustained engagement and retention on MCC drives stronger learning and recall of key health skills, improved caregiver confidence and adherence, and better long-term health outcomes.

However, MCC currently faces high drop-off rates, making it critical to design experiences that are intuitive, motivating, and easy to complete, especially for low-literacy and low-resource users. The UI/UX Designer will play a pivotal role in improving retention by designing end-to-end MCC journeys that reduce friction, build trust, and help families stay engaged long enough to learn and act on key health skills. This role will also focus on designing high-quality triage experiences when a user reaches out with a question, ensuring they receive the right guidance quickly (including escalation to medical executives and doctors when needed).

WHAT YOU WILL DO

Overall, you will create MCC experiences across WA, IVRS, teletraining that support learning, engagement, triage, and action.

• Design MCC’s end-to-end user journeys across content delivery, reminders, prompts, and assisted support.
• Design high-quality triage experiences for inbound user queries, ensuring users get the right help (including AI-human workflows for efficient resolution).
• Create user flows, wireframes, prototypes, and interaction designs that are simple, accessible, and action-oriented.
• Conduct or support usability testing (remote and on-field), and iterate based on user feedback and product data.
• Collaborate with Product, Content, Visual Design, Tech, and Program teams to understand user needs, painpoints, and ship high-quality experiences and iterations. Experiment with AI tools to prototype faster, explore ideas, or synthesize research and feedback.
  

WHO ARE WE LOOKING FOR

• 4-7 years of experience in UX design for mobile applications or digital products.
• Strong interaction design skills across user flows, wireframes, prototyping, and information architecture.
• Ability to understand and map user needs and translate them into intuitive, user-friendly interactive workflows.
• A user-first champion who loves digging into the 'why' and asking the smart questions needed to turn messy problems into great experiences.
• Proficiency with tools like Figma, Sketch, Adobe XD, or similar.
• Experience designing for health, social impact, or caregiving contexts is preferred.
• Experience using AI tools to iterate faster or analyse complex data is preferred. Basic understanding of code/technical concepts and logic.

WHAT WE VALUE

We value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities — among many others.

We encourage people from all backgrounds to apply.