WHO WE ARE

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 30 million caregivers and patients across 12,400+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

Yayasan Noora Health Indonesia (YNHI) was established in 2023 to implement the evidence-based and globally recognized Care Companion Program (CCP). YNHI is affiliated to and works closely with Noora Health, a US-based health systems strengthening organization, that designed, developed, and implemented the Care Companion Program. The CCP focuses on training and empowering family members of patients across the health system, equipping them with high-impact health skills required to become impactful caregivers to their loved ones and enable their recovery at home.

YNHI will support and assist the Indonesian public health system to implement CCP across city, district, provincial, and national levels, thereby enabling improvements in health outcomes for patients and improved quality of health services and care delivery. Currently, we are working on 7 districts in Indonesia and expect to expand to more than 20 districts in 2027 to achieve 7 million caregivers through our Care Companion Program or in Indonesia we call the Program Pendampingan Pengasuhan Keluarga.

WHAT YOU WILL DO

Program Management

• End-to-End Implementation: Oversee the full lifecycle of the “Care Companion Program” in assigned districts, from initial planning to on-site deployment and off-site support. This includes frequent travel to partner health facilities and communities.
• Stakeholder Engagement: Manage communications, coordinations and engagements with diverse stakeholders such as senior government officials, hospital administrators, and NGO partners on aspects related to program implementations.
• Problem Solving & Innovation: Develop and execute creative strategies to address operational challenges, ensuring smooth and efficient program execution.
• Budgeting & Resource Planning: Ensure proper allocation and monitoring of budgets, resources, and timelines to meet program goals and objectives.
• Provide good documentation on the program management approach to ensure effective communication and tracking goals, including harvesting change stories from the implementations.

Team Management

• Team Building & Structure: Recruit, onboard, and develop a high-performing team, including District Coordinators and Field Officers, to effectively implement the program.
• Performance & Motivation: Set clear performance targets and regularly review progress. Provide coaching, feedback, and mentorship to build capacity and maintain a motivated, results-driven environment.
• Capacity Development: Identify skill gaps and organize relevant training sessions or workshops, empowering team members to enhance their technical and leadership capabilities.

Monitoring of the Care Companion Program

• Quantitative Monitoring: Track program outputs in assigned hospitals using established data dashboards and metrics. Collaborate with the Monitoring & Evaluation (M&E) team to address operational issues uncovered by data analysis.
• Qualitative Monitoring: Conduct and supervise class quality audits in selected hospitals on a regular basis to ensure adherence to program standards and continuous improvement of service delivery.
• Data-driven decision-making: Leverage monitoring insights to propose adjustments and share best practices across program sites, fostering a culture of learning and accountability.
  
  

Support Training of Trainers (ToT) Activities

• Training Delivery Support: Assist Master Trainers/Lead Trainers in designing and delivering ToT modules for various health content areas, ensuring the training is adapted to the local language and context.
• Workshop Management: Coordinate and facilitate state- or district-level ToT workshops, including logistical preparations, scheduling, and follow-up.
• Quality Assurance: Monitor the effectiveness of training and provide feedback for improvement, ensuring trainers are equipped to replicate consistent, high-quality training for frontline staff.

Program Iterations & Product Testing

• Support Experimental Design Implementation: Collaborate with in-house designers and content creators to pilot new program elements or content in partner hospitals. Capture on-ground insights to refine and inform future implementation strategies.
• Feedback & Continuous Improvement: Gather feedback on ongoing experiments, support teams in adapting operations and content, and recommend enhancements based on real-time observations and data.

WHO WE ARE LOOKING FOR

Professional Experience & Health System Knowledge

• Bachelor’s degree in Public Health, Medicine, Nursing, or a related Social Science field; a Master’s degree is preferable.
• Minimum 5-10 years of relevant experience in development projects or program management, preferably in the public health sector, ideally with managerial responsibilities.
• Solid understanding of Indonesia’s healthcare system (especially primary health care policies and current national health priorities).

Project Management Skills

• Proficiency in common project management tools and Google Suite.
• Proven ability to plan, execute, and monitor complex initiatives while ensuring program milestones are met.

Leadership & Team Management

• Demonstrated track record of building and motivating teams to achieve program goals.
• Capable of providing timely feedback and fostering a collaborative, empathetic, and results-driven environment.

Communication & Partnerships

• Excellent interpersonal skills for engaging with government officials, NGO partners, and hospital administrators.
• Skilled in handling diplomatic relations and effectively managing partnerships to support program objectives.

Adaptability & Travel Willingness

• Flexible to work at both grassroots and leadership levels based on situational demands.
• Willingness to travel extensively to various districts, sometimes for extended durations.

Problem Solving & Ownership

• Creative and empathetic approach to resolving challenges, taking full accountability for program outcomes.
• Agile prioritizes tasks, reallocating resources, and continuously seeking improvements through feedback loops.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.