Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 24 million caregivers and patients across 12,100+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

• NO. OF VACANCIES: 2

• LOCATION:
  1. Sylhet & Chattogram Division - 1
  2. Rangpur & Rajshahi Division - 1
  

ROLE DESCRIPTION Noora’s goal is to expand across Bangladesh-to develop, launch and implement context-specific, need-based, interactive, and adaptable intervention local to Bangladesh. This will include program roll-out and implementation, daily program operations and management, key support of and participation in program design, supporting relationships with partners and key stakeholders on the ground, implementation of program monitoring and evaluation in collaboration with Noora’s M&E team and overall local ownership of Noora’s operations. OBJECTIVES & GOALS

• Drive an increase in appropriate utilization of health care through Noora model of design thinking informed health behavior change
• Address gaps in the content of patient and caregiver health education received when patients access services at health facilities for specific conditions
• Help ensure that high quality patient and caregiver engagement is provided prior to discharge so that patients can fully benefit from healthcare services and are empowered to have agency over their health and outcomes

WHAT YOU WILL DO

• Manage end-to-end operations of Noora programs at previously identified hospital/partners in Bangladesh:

• • Support our partners in the implementation and maintenance of the Noora’s programs. The operations of our program are divided into different phases that include on-site implementation, training for staff at individual facilities (requiring travel) and off-site support. You will be the key individual implementing leading implementation of each of these phases.

• • Manage client/partner communications and public relationships with our diverse stakeholders like senior government officials and hospital level staff/ administrators. This will require client management, people management, analytical and problem-solving skills, and the ability to find innovative ways to resolve problems with strong management and leadership skills.

• Monitoring, evaluation and program iteration:

• • Quantitative Monitoring: Collect data and outputs for assigned hospitals and work with the Noora M&E team on overall monitoring process.

• • Qualitative Monitoring: Conduct and supervise class quality audits.

• • Work with Noora’s design team to continue to iterate on and customize curriculum through insights from the field.

• • Gather feedback to help improve on program offerings, operations and drive improvement in outcomes.

• Training Implementation and Support:

• • Plan and implement training workshops for trainers at facility level.

• • Support Trainees (Master Trainers/CCP Trainers) in delivering health education modules for the different content areas in the local language.

• • Support in delivering Train-the-Trainer (ToT) modules.

• • Manage and execute ongoing trainings at facility levels and ToT workshops as needed.
• Providing support with any deliverable assigned by the Supervisor according to program needs.

WHO WE ARE LOOKING FOR

• Able to live and work in the assigned post full time. We are looking for 1 Program Manager who will be responsible for Sylhet & Chattogram Divisions’ operations, and, 1 Program Manager who will be responsible for Rangpur & Rajshahi Divisions’ operations. (Please note: Job posting will be at the Divisional level; it will be allocated, and may be relocated at any time, according to program needs)
• The position requires significant project-related travel to implementation sites which may be for an extended duration.
• Language criteria: Fluent in professional (written and spoken) Bangla and English.
• Healthcare or management background preferred (MPH, MHA, MBA, MBBS, BDS, BPT, B.Sc. Nursing).
• Proficiency in MS Office, Google Drive functions, PPT development and common computer applications.
• Professionals with experience of leading public health programs are encouraged to apply.
• 3-5 years of relevant work experience.
• Experience working with, or collaborations with large NGOs and/or government institutions in Bangladesh preferred.