Program Coordinator ,Bangalore -India

WHO WE ARE ?

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones. Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, Indonesia, and Nepal Noora Health has trained more than 24 million caregivers and patients across 12,100+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

In 2012, YosAid Innovation Foundation’s Director, Anand Kumar, ​​met and worked closely alongside Noora Health’s co-founders in conceptualizing and prototyping what eventually led to the Care Companion Program (CCP). Yosaid is the implementation partner of Noora Health.

YosAid Innovation Foundation improves outcomes and strengthens health systems in India by promoting innovative healthcare practices and skills among patients and their families. In collaboration with healthcare institutions and the government, YosAid Innovation Foundation is the implementation partner of Noorahealth, provides healthcare training and actionable skill building to patients and family caregivers on health behaviors and information.

WHAT YOU WILL DO
This role aims to develop a constructive, interactive, continuous, and adaptable knowledge-building system for the population accessing public healthcare. As a Program Coordinator, you will play a critical role in managing the engagement of the Care Companion Program with our partners.
1. Manage end-to-end operations of the YosAid program at identified hospital partners:
● Support the Program Manager/Program Associate/Senior Program Associate in the implementation and maintenance of the Care Companion Program. The operations of our program are divided into different phases that include both on-site implementation (extensive travel is required) and off-site support. You will be closely involved in each of these phases.
● Be the primary coordinator for a set of partners, which includes public hospitals. This will require people management, analytical, and problem-solving skills.
● Attend the review meetings held at the hospital and district level for building connections, and rapport for the smooth implementation of the program.
2. Monitoring of the CCP in partner hospitals:
● Quantitative Monitoring: Actively monitor the output data for the assigned hospitals and work with the program manager to address the operational challenges identified during the monitoring process.
● Qualitative Monitoring: Conduct class quality audits for a randomly selected set of hospitals every month.
3. Support training of the trainer activities at identified hospital partners:
● Support the Master Trainers/Lead Trainers in delivering the ToT modules for the different content areas in the local language
● Identify the need for booster training sessions and coordinate its logistics
4. Program Iterations/Product Testing:
● Work with our in-house team of designers and content creators to implement our experimental design activities in the hospital partners
● Gather feedback on the experiments conducted by the team, supporting them in making various operations/content decisions.

WHO ARE WE LOOKING FOR
● The position requires heavy project-based travel to various healthcare facilities (BBMP hospitals, DH hospitals & Medical colleges) within Bangalore districts. Travel may be for an extended duration and sometimes require relocation to another region of the state.
● You will be located in the Bangalore of your work location
● Language criteria: Kannada & English (applicant should have fluency in the native language of the state and candidates without the language as mentioned above proficiency need not apply)
● Healthcare or management background (MPH, MHA, MBA, MSW, BPT, Bachelor in nursing), or freshers with relevant experience in government work are also encouraged to apply.
● Proficiency in MS Office/G-drive, common computer applications
● 1-3 years of relevant work experience with problem-solving skills, a team player, and an excellent communicator. Freshers with a good academic record and training experience in the govt. the health system during their course will be considered.
● Required to manage relations with government staff sensitively while ensuring their training outcomes are met.
● It is preferable to have your vehicle for local travel. Or willing to travel by public transport like bus/train

HOW TO APPLY
Email the following materials with the subject line Program Coordinator, Bangalore to recruitment@yosaid.org
● A one-page cover letter describing your interest in the position and background.
● An updated resume, including languages spoken and relevant experiences.