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Associate Product Manager (Contract)

Noora Health

Noora Health

Product
Indonesia
Posted on Monday, June 17, 2024

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 3.5 million caregivers across 460+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.

Yayasan Noora Health (YNH) was established in 2023 to implement the evidence based and globally recognized Care Companion Program (CCP).

YNH is affiliated to and works closely with Noora Health, a US based health systems strengthening organization, that designed, developed, and implements the Care Companion Program. The CCP focuses on training and empowering family members of patients across the health system, equipping them with high-impact health skills required to become impactful caregivers to their loved ones and enable their recovery at home. The CCP is currently implemented at >500 health facilities in India and Bangladesh.

YNH will support and assist the Indonesian public health system to implement CCP across city, district, provincial, and national levels, thereby enabling improvements in health outcomes for patients and improved quality of health services and care delivery.

According to Noora Health’s discussions with East Java health provincial office and as per the MoU between Noora Health and District of Pamekasan on Care Companion Program Implementation, YNH will conduct a TOT (Training Of Trainers) for Health workers (Nurses/midwives/bidans) in order to train caregivers across East Java.

WHAT YOU WILL DO

Noora Health is seeking an experienced Associate Product Manager who will lead the development, growth and use of our key digital healthcare products— Remote Engagement Service (RES), Health Education Platform (HEP) and Dashboards for Indonesia. This involves developing impactful learning journeys for healthcare workers, patients and caregivers across different condition areas as well as developing meaningful dashboards for government, partner and internal stakeholders. These products leverage various technologies such as smart phones, chat, voice and teletraining to provide quality healthcare education.

These products are a new focus area for us, and you will have a significant role to shape them. You will collaborate extensively with designers, engineers, medical professionals, implementation experts, and researchers to pilot and grow this product in Indonesia. Simultaneously, you will be an early part of a growing product team at Noora, helping set team processes and culture in Indonesia.

  • Devise the long-term product vision, strategy, and direction for these products..
  • Lead a cross-functional team of designers, engineers, and medical and delivery experts to build a digital healthcare product that our users want and love.
  • Drive ideation, strategy, and product execution.
  • Utilize design, technology, and business insights to develop roadmaps and prioritize feature development.
  • Learn and adapt best practices to build digital solutions for public healthcare.
  • Develop go-to-market and expansion strategies to expand our work to the last mile in Indonesia.
  • Own target metrics and plan iteratively to deliver desired product outcomes.
  • Define and inculcate product development, task management, and documentation processes and culture for the product team.
  • Support the entire lifecycle of our products (concept, design, test, release and post-release support).
  • Ability to work closely with software developers and or UX designers to deliver well-architected products.
  • Liaise with the shared product teams to plan and develop new features for future products and releases.
  • Use basic analytics tools and techniques to understand user behavior and suggest changes to existing products (or enable other team members to do so).
  • Communicate actively with other team members on project details and other aspects.

WHO ARE WE LOOKING FOR

  • Accountability of an owner, the mindset of a builder, empathy for the user, and the creativity of a futuristic innovator.
  • Deep passion and desire to build digital solutions for the public healthcare sector.
  • 8+ years of overall experience, including 3-5 years dedicated to building digital products (mobile, web-based, and IVR) demonstrating a strong track record in managing product development processes and effective cross-functional collaboration.
  • Experience in product management or a related field, with a preference for candidates who have a background in UI/UX design.
  • Strong research and data analysis skills. Ability to think boldly and question fearlessly.
  • Ability to work with uncertainty and rapidly adapting to changes.
  • Proven ability to collaborate effectively across functions, demonstrating strong communication and organizational skills
  • Entrepreneurial ability to inspire teams and drive product vision.
  • Meticulous attention to detail.
  • Excellent communication skills.
  • Experience working in the development sector is considered an added advantage

As a Product Manager at Noora Health, your daily activities involve gathering valuable insights from users, analyzing pertinent data, prioritizing features, collaborating effectively with cross-functional teams, aligning stakeholders, and defining product roadmaps, all with the goal of driving organizational and meaningful impact to the lives of caregivers.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.