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Manager, Operations and Facilitation

Noora Health

Noora Health

Posted on Sunday, May 19, 2024

Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.

Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.

With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 3.5 million caregivers across 460+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).

In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.

Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.


Administrative Oversight:

  • Manage day-to-day administrative activities, including scheduling meetings, coordinating calendars, and handling correspondence.
  • Develop and implement efficient administrative processes and systems to streamline workflow and enhance productivity.
  • Supervise administrative staff and provide guidance to ensure tasks are completed accurately and efficiently.

Office Facility Management:

  • Oversee all aspects of office facilities, including maintenance, repairs, space planning, and renovations.
  • Ensure a safe, clean, and functional workspace by coordinating facility services such as cleaning, security, and waste management.
  • Implement policies and procedures to optimize office layout and utilization of resources.

Procurement and Vendor Management:

  • Develop and execute procurement strategies to meet organizational needs and budgetary constraints.
  • Coordinate with printing vendors for collaterals, office accessories, and other printed materials.
  • Purchase office supplies, assets, and monthly grocery items, ensuring adequate stock levels and cost-effective sourcing.

Travel Arrangements and Visa Management:

  • Coordinate travel arrangements for staff, including visa processing, ticket booking, and accommodation arrangements.
  • Manage travel logistics, ensuring cost-effectiveness and adherence to travel policies.
  • Stay informed about visa requirements and regulations for international travel and local travel
  • Coordinate vehicle scheduling and ensure compliance with safety and insurance regulations.
  • Optimize vehicle usage and logistics to support operational needs.

Event and Training Coordination:

  • Organize office events and meetings, including those involving government officials and external stakeholders.
  • Plan and execute logistics for events, including venue selection, catering, audiovisual setup, and guest coordination.

Compliance and Regulatory Affairs:

  • Coordinate workflow related to NGO Bureau registration, compliance, and reporting requirements.
  • Stay updated on regulatory changes and industry standards to ensure organizational compliance.

Additional Responsibilities:

  • Perform any additional responsibilities as required by management to support organizational goals and objectives.


  1. Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  2. Proven experience of 6 to 8 years in administration and procurement roles, preferably in the NGO sector.
  3. Strong understanding of procurement processes and best practices.
  4. Excellent communication and negotiation skills.
  5. Proficiency in Microsoft Office suite, including Excel for spreadsheet management, and experience with procurement software is a plus.
  6. Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  7. Detail-oriented with strong analytical skills.
  8. Ability to work independently as well as part of a team.
  9. Familiarity and proficiency with communication tools such as Slack and Gmail for efficient collaboration and correspondence.

At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.

We encourage people from all backgrounds to apply for positions at Noora Health.