Senior Manager, Operations
Noora Health
Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.
Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 3.5 million caregivers across 460+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
In a cohort of patients, the CCP reduced post-surgical cardiac complications by 71%, maternal complications by 12%, newborn complications by 16%, and newborn readmissions by 56%.
Noora Health was honored as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at TED 2022 and was also featured in a 2022 Skoll video.
WHAT WILL YOU DO
The Operations Manager will play a pivotal role in streamlining and overseeing the internal processes of Noora Health, India. With a strong emphasis on Travel, IT, Facilities, and Events, the ideal candidate will ensure that the company runs smoothly, efficiently, and in compliance with industry standards.
They will be responsible for optimizing operational processes, implementing best practices, and ensuring that the needs of the employees and the business are always met.
- Travel Management:
- Coordinate and manage all aspects of corporate travel, including international travel.
- Negotiate contracts with travel agencies, airlines, and hotel chains to ensure cost-effectiveness.
- Set and enforce travel policies and guidelines.
- Ensure traveler safety and security through robust processes and communication mechanisms.
- IT Operations:
- Collaborate with IT teams to ensure that the infrastructure and systems meet the company's needs and are up-to-date.
- Oversee the deployment, monitoring, and maintenance of IT systems.
- Assist in the formulation of IT strategies to support the organizational goals.
- Ensure timely resolution of IT issues by coordinating with relevant departments.
- Facilities Management:
- Oversee the maintenance, cleanliness, and security of company facilities.
- Coordinate with vendors and contractors for repairs, renovations, and facility upgrades.
- Implement and review facilities management protocols to ensure the safety and comfort of all employees.
- Manage and allocate office spaces and resources effectively.
- Events Coordination:
- Oversee the planning, organization, and execution of all company events, both internal and external.
- Coordinate with relevant teams and vendors to ensure the success of the events.
- Manage event budgets and ensure cost-effectiveness.
- Ensure compliance with all health and safety standards during events.
WHO ARE WE LOOKING FOR
- Bachelor’s degree in Business Administration, Operations Management, or a related field. Master’s degree is a plus.
- 5-7 years of experience in operations management with a proven track record in Travel, IT, Facilities, and Events.
- Strong project management skills.
- Exceptional communication and interpersonal skills.
- Ability to work under pressure and manage multiple projects simultaneously.
- Familiarity with the latest trends and best practices in operations management.
- Proven ability to lead and manage a team.
- Proficiency in relevant software tools, including MS Office, project management software, and any industry-specific applications.
At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.
We encourage people from all backgrounds to apply for positions at Noora Health.