WHAT WILL YOU DO AT NOORA HEALTH

• Represent the voice of the user (and stakeholders) in the context of the Indonesia, working closely with the Shared teams
• Conduct need assessment on specific condition areas in a particular geography, to create nuances of the program (including its products) for new condition areas
• Create service design framework and service blueprints for new health condition areas (ex: Cardiology, Tuberculosis, etc) in line with the organization’s standards as created by the Shared team
• In tandem with Shared Learning and Sharing, analyze existing services and experiences across programs and products by co-creative visualization and blueprinting, in order to identify pain points and gaps, as well as possible suggestions or ideas for improvement
• Provide inputs on the identification of the base project, high-level objectives, scope and intended outcomes during new program development
• Identify and describe the patient and caregiver touch-points that will drive the intended outcomes, in collaboration with the country/regional implementation teams
• Create systems maps for new condition areas in line with org standards and guidelines
• Support in finalization of tools and artifacts, including testing for a particular project, in collaboration with creative design, medical, content, implementation, training and technology, to ensure that the program is consistent and in line with envisioned service design
• Plan for and execute end-to-end service prototyping or experience prototyping (for a singular toughpoint), as and when the project requires the same
• Work closely with Tech Ops and Product to decide the modes of engagement for tech components of the project, from a UX point of view for both frontstage and backstage
• Collaborate with teams having accountabilities on research, strategy, and medical to finalize the theory of change of a project on improving health outcomes
• Support backstage processes, by providing teams with tools to help them with program delivery and platform interactions (e.g., flowcharts / suggestions for implementation)
• Ensure the service is understood by all relevant stakeholders, by leading the creation of flowcharts, maps, walkthroughs, decks, storyboards etc with required support from other Program Design & Development Teams
• Support Shared Team work, as and when required

WHAT ARE WE LOOKING FOR

• Master’s degree in Design followed by 3-5 years of experience, OR an undergraduate degree in any other field followed by at least 6-8 years of experience in Design Research, Design Strategy, Social Design, UX or Service Design disciplines.
• Ability to visualize service models, journey maps and service blueprints as needed. Using software to do the same (Ex: Mural, Miro, Adobe Illustrator, Figjam) is a plus.
• Ability to zoom in and out of a given problem as needed.
• Someone who’s actively collaborative and interested in learning new things!
• Attention to detail, process documentation and basic project management skills.
• Language proficiency in English and Bahasa
• You can sketch and make quick storyboards
• You have experience in theater or improv
• You have a good understanding of quantitative data analysis.