ABOUT THE ROLE
At New Story, we pioneer solutions to end the global housing crisis by empowering families to become land and homeowners in thriving communities. We believe innovative approaches are crucial to achieving this mission at scale, and we are committed to tackling the systemic barriers inherent in affordable housing and financial inclusion for underserved populations.

The Impact Associate will play a key role in supporting the planning and activation of community engagement strategies across projects and will help translate our vision of Ideal Communities into practical tools, participatory processes, and design inputs for current and future housing developments with a strong focus on long-term sustainability and community ownership.

This is an ideal role for someone passionate about inclusive development, community engagement, and building vibrant, resilient neighborhoods. You don’t need to be an urban designer but you should be energized by listening, organizing, and connecting people to co-create better solutions.

Based in Mexico City, this role will work closely with our Impact and field teams to develop scalable, high-impact approaches that foster social cohesion, increase local participation, and drive innovation across New Story’s Housing & Community Journey.

WHERE YOU'LL FOCUS

Community Engagement & Social Innovation

• Support the planning and rollout of community engagement strategies across projects, including interviews, workshops, and participatory diagnostics.

• Help implement the Ideal Community framework, ensuring community voices inform project design and evaluation.

• Support clear documentation and synthesis of community input into practical recommendations for internal teams.
  

Sustainability & Place-Based Strategy Support

• Assist in implementing place-based strategies like the Sustainability Pilot by coordinating logistics, gathering resident input, and helping surface opportunities for local innovation.

• Contribute to the development of community-facing materials and activities that reflect sustainable practices and encourage long-term stewardship.

• Coordinate with other teams to ensure community feedback is integrated into broader housing and infrastructure strategies.
  

Learning & Systematization

• Contribute to internal tools like the Community Building Playbook by helping document lessons, case studies, and templates.

• Help track outcomes and stories from engagement processes to inform future strategy and project design.

• Provide logistical and content support for cross-team initiatives that promote community well-being, inclusion, and resilience.
  

WHO YOU ARE

• 2–3 years of experience in community development, social programs, participatory research, or related roles.

• Experience designing or supporting participatory processes with diverse groups.

• Excellent interpersonal and organizational skills — able to coordinate details while staying people-centered.

• Clear communicator, both in writing and conversation, with sensitivity to different contexts and stakeholders.

• Familiarity with sustainability, housing, or urban development is a plus — but not required.

• Comfortable working with internal documents, surveys, and qualitative data.

• Collaborative, empathetic, proactive, and motivated by social impact.

• Fluent in Spanish; strong professional English

WHAT YOU SHOULD KNOW

New Story is in a period of strategic growth and innovation. As we explore new housing models and community strategies, many of our frameworks and processes are still evolving — and we see that as a strength. This role is ideal for someone who thrives in dynamic environments, embraces iteration, and is excited to help shape emerging ideas into actionable strategies.

We’re looking for someone who can bring structure and initiative while staying flexible. Your responsibilities may shift over time as we learn more from the field and design new projects. If you’re energized by the opportunity to co-create solutions, adapt in real time, and grow alongside a mission-driven team, we’d love to work with you

REPORTING STRUCTURE

This role reports to the Senior Manager, Housing & Community Strategy.

LOCATION, COMPENSATION, & TRAVEL

This is a hybrid role based in Mexico City, Mexico. Our annual salary range for this role is $600,000 - 800,000 MXN (gross salary).

Travel to project locations may be required depending on phase and team needs. Flexibility and willingness to engage on-site with local teams and communities is important.

BENEFITS

Health & Wellness. We believe in thriving communities and that starts with our team being happy and healthy. New Story currently covers 100% of Employee-Only premium costs for Major Medical Health Insurance through AXA and Life Insurance through MAPFRE. New Story will also cover 60% of premium costs for a team member's dependents. Additionally, team members are provided a Flex Benefit Card with a monthly allowance of $1,000 MXN for supermarket, food, and wellness expenses.

Aguinaldo. Team members receive a federal mandated holiday bonus equivalent to 15 days of pay on or before December 20. This amount will be pro-rated for team members within their first year at New Story.

Vacation Premium. On the first (and subsequent) work anniversary, team members will be paid their annual vacation premium bonus equivalent to the number of vacation days allotted for the year at a rate of 25%. Team members enjoy a base of 12 vacation days per year.

Unlimited Vacation after the 1st Year. We believe you should have a flexible schedule that makes space for family, wellness, and fun. For the first 12 months, you'll have 12 days of PTO, 14 paid holidays, and YOUR birthday off. After year one, you can enjoy an unlimited vacation policy. This time off is paid at the regular base rate of pay.

Summer and Winter Breaks. We believe rest is critical to getting results. We intentionally pause as a whole company twice per year. Team members enjoy the first week of July and the week between December 24 and January 1.

5-Week Sabbatical after 5th Year. At the 5-year mark, we celebrate your hard work and dedication with a sabbatical. Team members take 5 weeks off fully paid to rest, recharge, and reflect.

Paid Parental Leave. Primary caregivers are given 12 weeks paid time off. Secondary caregivers are given 6 weeks paid time off.

Adoption Reimbursement. For families who are willing to adopt, thank you! New Story will reimburse eligible team members up to $180,000 MXN for adoption related expenses.

Intentional Gatherings. As a remote team, we recognize how valuable and rejuvenating in-person time can be. Whether it’s an all-company Team Summit, Fun Camp for fundraisers, or spontaneous department gatherings, we set aside budget to gather in-person to have fun, reflect, and plan together.

Improve Thru Learning. We believe in always learning and leveling up our skills. Whether it's paying for a conference, an online course, or books, an internal Hackathon, a Tea(m) Talk, or a lunch and learn, we invest in each team member so they can be the best at their craft.

Trips to the Field. It’s amazing to meet the families we help and see the homes up close and personal. You'll get to visit the work first hand in either Mexico or El Salvador. Prioritization will vary by role.

ABOUT NEW STORY

We solutions to end the global housing crisis by empowering families to become land and homeowners in thriving communities.

Since New Story started in 2014, we have impacted over 15,000 lives through safe housing across 4 countries.

We’re a vibrant and energetic team based across the US and in Mexico City. Usually, you can find us drinking coffee or bubble tea and eating churros wherever we can find them.

ABOUT OUR CULTURE

Culture is #1 for us. We invest significant time, focus, and resources to building the best environment possible. Why? Over the course of the year we spend a large chunk of our time at work. So at New Story, we want our team to find fulfillment, autonomy, mastery, and joy at work. A workplace where you can bring your whole self.

At New Story, you can expect to find a culture that reflects our values:

Courage to Pioneer. Through learning, innovation, and iteration, we create transformative solutions and unlock new opportunities for underserved families

Humble Pursuit Of Excellence. We focus on the quality of our inputs, building strong personal habits and systems, and bringing our best every day.

Extreme Ownership. We take full responsibility for our commitments, tackle challenges proactively, and own outcomes with resilience.

Detailed Customer Obsession. We relentlessly seek to understand customer needs and desires, listening with curiosity and learning from feedback to improve.

Building Together // Construimos Juntos. We are committed to each other’s success and well-being, knowing that when one succeeds, the entire team wins.

A WELCOMING PLACE FOR ALL

New Story strives to nurture a welcoming culture of shared values and radical candor for everyone. We welcome all applicants, regardless of background, to submit an application. Black, Indigenous, and people of color are especially encouraged to apply! We know we will only succeed if we have a team who brings a wide variety of perspectives and backgrounds.

As an equal opportunity employer, our hiring decisions are based solely on qualifications, merit, and business needs at the time of hire. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

Join us.

Compensation Range: MX$600K - MX$800K