ABOUT THE ROLE
At New Story, we pioneer solutions to end the global housing crisis by empowering families to become land and homeowners in thriving communities. We believe innovative approaches are crucial to achieving this mission at scale, and we are committed to tackling the systemic barriers inherent in affordable housing and financial inclusion for underserved populations.

The Field Systems Manager will manage the implementation and improvement of digital tools that support our core operations and ensure reliable monitoring and reporting of information. You’ll play a key role in ensuring our systems drive outcomes for both customers and our internal teams.

Your work will help frontline teams operate more effectively, surface the data we need to make smart decisions, and ensure our tech tools are always in service of our mission.

You’ll work closely with all the internal teams, project partners, and software vendors to ensure our systems deliver real value to the communities we serve.

The ideal candidate combines technical fluency with strong operational instincts and a deep belief in technology as a lever for social impact. You care about usability, performance, and data integrity equally. If you’re excited to use technology and systems thinking to solve one of the world’s biggest challenges, we want to hear from you.

WHERE YOU'LL FOCUS

Field Systems Strategy, Implementation & Management

• Manage the rollout, usage, and continuous improvement of our core operational platforms, including the new CRM, for our housing programs in Mexico.

• Ensure systems are practical for field use, user-friendly, easy to adopt, and integrated into our operational workflows.

• Track performance and adoption, working with vendors and teams to adapt tools to on-the-ground needs.

• Develop and maintain a long-term systems roadmap for field operations that anticipates future needs and scales with our programs.

Applied Technology & External Integrations

• Support the deployment of simple, tech-enabled tools to improve our communications and interactions with customers (e.g., SMS reminders, mobile surveys, etc.).

• Design and manage robust systems and processes for tracking customer payments, accommodating multiple sources from cash collections to digital payments.

• Oversee the critical integration between our operational CRM to central accounting systems, ensuring seamless data flow for financial reconciliation and reporting.

• Ensure data security and accessibility standards are upheld across all tools and platforms.

• Coordinate integrations with external platforms (e.g., data providers, financial service providers, land trusts, etc).

Data Management, Quality & Reporting

• Define and maintain data quality standars and governance across platforms.

• Monitor data accuracy and consistency across our operations

• Identify, source, and integrate relevant external datasets (e.g. macroeconomic, geospatial, census data) to enrich our data capabilities.

• Build dashboards and reports, pooling data from disparate sources and leveraging business intelligence tools, to track key metrics and inform decision-making.

• Train field teams on system use and support consistent adoption.

Innovation, Automation & Support

• Identify opportunities to automate processes and improve efficiency.

• Actively engage with the broader technology ecosystem, including fintech, proptech, and social impact communities, to identify emerging trends and potential partners.

• Act as the main bridge between field operations and tech providers.

• Set up clear troubleshooting protocols and ensure frontline teams have tech support.

Cross-Team Collaboration

• Work with Operations, Impact, and Investments to align systems with strategic goals.

• Document processes and share learnings to inform future implementations.

• Contribute to scaling our core operations through better tech tools.
  

WHO YOU ARE

• 4+ years in tech ops, CRM implementation, or digital systems—ideally in housing, impact, or field programs.

• Skilled with tools like Salesforce and business intelligence/analytics platforms (such as Tableau, Power BI) and SQL Query experience.

• Strong project manager with experience training non-technical users, supporting tech adoption in the field, and managing external vendor relationships

• Demonstrated experience with systems integrations, including linking operational platforms with financial/accounting systems.

• Professional fluency in Spanish and English.

• Analytical, proactive, and mission-driven, with strategic mindset for building scalable systems and a passion for leveraging technology for social impact

REPORTING STRUCTURE

This role reports to the Director of Field Operations.

LOCATION, COMPENSATION, & TRAVEL

This is a hybrid role based in Mexico City, Mexico. Our annual salary range for this role is $1,100,000 - 1,300,000 MXN (gross salary).

BENEFITS

Health & Wellness. We believe in thriving communities and that starts with our team being happy and healthy. New Story currently covers 100% of Employee-Only premium costs for Major Medical Health Insurance through AXA and Life Insurance through MAPFRE. New Story will also cover 60% of premium costs for a team member's dependents. Additionally, team members are provided a Flex Benefit Card with a monthly allowance of $1,000 MXN for supermarket, food, and wellness expenses.

Aguinaldo. Team members receive a federal mandated holiday bonus equivalent to 15 days of pay on or before December 20. This amount will be pro-rated for team members within their first year at New Story.

Vacation Premium. On the first (and subsequent) work anniversary, team members will be paid their annual vacation premium bonus equivalent to the number of vacation days allotted for the year at a rate of 25%. Team members enjoy a base of 12 vacation days per year.

Unlimited Vacation after the 1st Year. We believe you should have a flexible schedule that makes space for family, wellness, and fun. For the first 12 months, you'll have 12 days of PTO, 14 paid holidays, and YOUR birthday off. After year one, you can enjoy an unlimited vacation policy. This time off is paid at the regular base rate of pay.

Summer and Winter Breaks. We believe rest is critical to getting results. We intentionally pause as a whole company twice per year. Team members enjoy the first week of July and the week between December 24 and January 1.

5-Week Sabbatical after 5th Year. At the 5-year mark, we celebrate your hard work and dedication with a sabbatical. Team members take 5 weeks off fully paid to rest, recharge, and reflect.

Paid Parental Leave. Primary caregivers are given 12 weeks paid time off. Secondary caregivers are given 6 weeks paid time off.

Adoption Reimbursement. For families who are willing to adopt, thank you! New Story will reimburse eligible team members up to $180,000 MXN for adoption related expenses.

Intentional Gatherings. As a remote team, we recognize how valuable and rejuvenating in-person time can be. Whether it’s an all-company Team Summit, Fun Camp for fundraisers, or spontaneous department gatherings, we set aside budget to gather in-person to have fun, reflect, and plan together.

Improve Thru Learning. We believe in always learning and leveling up our skills. Whether it's paying for a conference, an online course, or books, an internal Hackathon, a Tea(m) Talk, or a lunch and learn, we invest in each team member so they can be the best at their craft.

Trips to the Field. It’s amazing to meet the families we help and see the homes up close and personal. You'll get to visit the work first hand in either Mexico or El Salvador. Prioritization will vary by role.

ABOUT NEW STORY

We solutions to end the global housing crisis by empowering families to become land and homeowners in thriving communities.

Since New Story started in 2014, we have impacted over 15,000 lives through safe housing across 4 countries.

We’re a vibrant and energetic team based across the US and in Mexico City. Usually, you can find us drinking coffee or bubble tea and eating churros wherever we can find them.

ABOUT OUR CULTURE

Culture is #1 for us. We invest significant time, focus, and resources to building the best environment possible. Why? Over the course of the year we spend a large chunk of our time at work. So at New Story, we want our team to find fulfillment, autonomy, mastery, and joy at work. A workplace where you can bring your whole self.

At New Story, you can expect to find a culture that reflects our values:

Courage to Pioneer. Through learning, innovation, and iteration, we create transformative solutions and unlock new opportunities for underserved families

Humble Pursuit Of Excellence. We focus on the quality of our inputs, building strong personal habits and systems, and bringing our best every day.

Extreme Ownership. We take full responsibility for our commitments, tackle challenges proactively, and own outcomes with resilience.

Detailed Customer Obsession. We relentlessly seek to understand customer needs and desires, listening with curiosity and learning from feedback to improve.

Building Together // Construimos Juntos. We are committed to each other’s success and well-being, knowing that when one succeeds, the entire team wins.

A WELCOMING PLACE FOR ALL

New Story strives to nurture a welcoming culture of shared values and radical candor for everyone. We welcome all applicants, regardless of background, to submit an application. Black, Indigenous, and people of color are especially encouraged to apply! We know we will only succeed if we have a team who brings a wide variety of perspectives and backgrounds.

As an equal opportunity employer, our hiring decisions are based solely on qualifications, merit, and business needs at the time of hire. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization.

Join us.

Compensation Range: MX$1.1M - MX$1.3M