If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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Office of State Procurement Services

Central Services Division

Postal Service Worker

JOB DESCRIPTION:

This is operations and personal services support work operating and maintaining a variety of postal equipment used in a production environment for the State Postal Service. Work includes transporting, sorting, classifying mail, and assessing and responding to customer service needs. Work is performed under general supervision.

REPRESENTATIVE TASKS:

• Operates and maintains postage metering machine in order to affix postage to letters and packages.
• Operates UPS, FEDEX, and other private carrier postage metering systems in order to process State Government mail.
• Organizes letters for automated sorting and stamping in order to prepare mail flats and bins for processing.
• Operates delivery vehicles in order to meet scheduled deadlines, pick up and deliver mail, and comply with agency rules and regulations.
• Delivers and moves product and materials to other mail production sections in order to provide forward work to other production sections for processing.
• Transports and handles heavy goods.
• Receives, signs for, and delivers accountable mail (express, registered, certified, and insured) in order to maintain accountability and control.
• Collates, packs, and labels printed materials in order to prepare materials for delivery.
• Breaks down and sorts incoming mail in order to prepare mail for future sorting.
• Operates electronic mail-sorting and scanning equipment in order to process mail.
• Weighs parcels and letters; operates postage metering devices; and calibrates equipment in order to compute necessary postage and affix postage to outgoing mail.
• Monitors and inspects a wide variety of postal media in order to ensure products and services meet established standards.
• Responds to customer and agency complaints including delivery problems, lost, late or damaged mail in order to resolve issues and maintain appropriate postal services.
• Records, verifies, and corrects postage meter charge cards in order to ensure correct charges to appropriate account.
• Records mileage, maintains records, and reports vehicle status in order to provide information and keep required records.
• Organizes, records, and maintains computerized and/or manual files including Send Suite computer program in order to maintain current information.
• Troubleshoots Send Suite handheld tracking system in order to correct problems or refer to higher level employees and superiors.
• Performs routine maintenance on assigned postal equipment and vehicles in order to maximize equipment and vehicle availability.
• Conducts internal and external inspection of vehicle in order to ensure proper functionality.
• Provides information and guidance concerning postal procedures, processes, schedules, costs, and regulations in order to assist customers and colleagues.
• Queries for data via telephone, computer, and/or written/oral communication.
• Refers non-routine inquiries to appropriate resource.
• May lead the work and provide guidance to co-workers on a project or intermittent basis in order to improve worker skills and maintain flow of work.
• Demonstrates how to operate postal equipment and explains work methods and procedures in order to assist in the training of new employees and/or cross-training of employees from other production areas.

KNOWLEDGES, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of postal service procedures and regulations.
• Knowledge of automated and manual postal equipment operations and service requirements.
• Knowledge of the principles, practices, and equipment used in postal operations.
• Knowledge of Federal and State postal rules, regulations, zip codes, and rates.
• Knowledge of private postal curriers’ rules and regulations.
• Knowledge of customer service methods and techniques.
• Knowledge of basic vehicle operations.
• Knowledge of basic computer applications.
• Knowledge of postal service processing systems.
• Knowledge of safety rules and regulations associated with processing mail.
• Ability to communicate effectively with customers.
• Ability to lift and carry heavy parcels and sacks.
• Ability to determine facts, detect errors, and resolve problems.
• Ability to follow written instructions.
• Ability to establish and maintain effective working relationships.
• Ability to recommend and provide input on procedures and work methods.
• Ability to maintain production and service delivery records.
• Ability to follow route instructions and delivery schedules.
• Ability to operate postal service equipment.
• Ability to route and schedule mail delivery.
• Ability to drive a delivery truck.

MINIMUM QUALIFICATIONS:

Two (2) years of delivery experience with preference given to those that have experience in a full service mail room.

LICENSING/REGISTRATION/CERTIFICATION REQUIREMENTS: Possession of a valid Maine driver's license.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.