Position: Municipal Coordinator
Department: Registration, Municipal and Agent Services
Schedule: Monday - Friday
Job Class: 7318

Grade: 18

Salary: $19.02 - $26.48

Closing Date: March 30, 2026

Join Our Team at the Department of the Secretary of State

At the Department of the Secretary of State, we are a team dedicated to providing efficient and exceptional service to our community. We prioritize work-life balance and offer great benefits to support our team in achieving professional success while maintaining personal well-being. Join a team that fosters a culture of teamwork, integrity, and continuous improvement, offering opportunities for growth and making a meaningful impact on the lives of our citizens.

Are you ready to make a difference?

We are looking for dedicated and collaborative individuals who thrive in a dynamic, growth-focused environment. If you are passionate about making a difference, driving success, and being part of a positive team culture, we want you on our team.

About the Position:

We are seeking motivated candidates for the position of Motor Vehicle Municipal Coordinator in the Registration, Municipal, and Agent Services. As a Motor Vehicle Coordinator, you will work in training and monitoring the performance of municipal agents in the registration of motor vehicles. Work includes training town representatives to act as agents of the Secretary of State, conducting workshops and refresher training programs, writing procedure manuals, and conducting on site - reviews and taking appropriate corrective action. Work is performed under limited supervision.

What We’re Looking For:

• Customer Service Excellence: Demonstrated ability to provide courteous, accurate, and efficient service in a fast-paced setting with a diverse public.
• High Volume Readiness: Comfortable handling large numbers of customer interactions per day while maintaining composure and professionalism.
• Team Collaboration: Work effectively within a team, supporting shared goals and contributing to a respectful, productive workplace.
• Adaptability: Adjust quickly to new procedures, policies, and technologies as agency needs evolve.
• Attention to Detail: A focus on accuracy and thoroughness in completing tasks and managing responsibilities. Confidently make informed decisions and stay solution-focused while managing multiple priorities without sacrificing accuracy or customer satisfaction.
• Clear Communication: Strong verbal and written communication skills to explain complex rules and processes in a way that is easy for the public to understand.
• Problem-Solving: Identify and resolve issues efficiently while maintaining a calm and helpful demeanor.
• Professionalism: Consistently represent the Department with respect, integrity, and accountability.

Key Competencies We Value:

• Emotional Intelligence: Empathetic, self-aware, and able to manage high-stress interactions with tact.
• Conflict Resolution: Handle difficult or emotional customer situations with patience and effectiveness.
• Time Management: Prioritize tasks and complete assignments accurately and on time.
• Commitment to Excellence: Dedication to high-quality work, accuracy, and upholding public trust.
• Continuous Improvement: A mindset focused on improving processes, learning new skills, and supporting team development.

In this role, you will:

• Instruct, guide, and advise municipal officials on laws, rules, regulations, and procedures relating to motor vehicle registrations to ensure agent performance meets established standards.

• Conducts workshops and refresher training programs statewide to train agents and maintain proficiency in registration procedures.

• Performs on-site visits to verify correct procedures, provide guidance, and assist with complex or unusual registration problems.

• Responds to inquiries from municipal officials and the public regarding registration and excise tax procedures.

• Prepares and distributes memos, newsletters, and updated guidelines to inform agents of changes in laws, rules, regulations, and procedures.

• Speaks at workshops, seminars, and conventions to provide information and enhance public service.

• Conducts on-site reviews to evaluate agent performance, take corrective action, and recommend decertification when necessary.

• Evaluates procedures, identifies program challenges, and recommends new or revised processes to improve program efficiency and operations.

• Prepares forms and reports to keep administrators informed of program activities and effectiveness.

Preferences will be given to candidates who have:

· Knowledge of motor vehicle registration procedures.

· Knowledge of applicable motor vehicle laws, rules, regulations, and policies.

· Ability to deliver training programs.

· Ability to evaluate compliance with fiscal and procedural reporting.

· Ability to interpret and apply laws, rules, and regulations.

· Ability to establish and maintain effective working relationships.

· Strong verbal and written communication skills

· Strong PowerPoint and Adobe abilities

· Experience in developing training or presentations

Minimum Qualifications:

A five (5) year combination of education, training, and/or experience in the application of motor vehicle laws, rules, and regulations and in the conduct of training.

Applicants must be authorized to work in the United States. Please note that this position is not eligible for visa sponsorship or STEM OPT extensions, and successful candidates will be required to complete an I-9 form upon hire.

In addition, the successful candidate must pass a National Criminal Background check, including fingerprinting.

Why Join Our Team?

We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:

• Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

• Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.

• Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).

• Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris at Terri.Kanaris@maine.gov

Application Instructions:

To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application? Download one [HERE] or call 207-441-9993.

Submit paper applications, cover letter, and resume before the closing date to:

Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: 207-624-9313

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.