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Department: Secretary of State /Bureau of Motor Vehicles

Division: Driver License Services
Location: Augusta, Maine
Schedule: Monday – Friday
Job Class & Grade: 7338 - 24
Salary: $54,749.20 – 77,459.20

Closing Date: 03/23/2026

Join Our Team at the Department of the Secretary of State:

The Department of the Secretary of State is committed to delivering reliable, transparent, and high-quality public services that impact the lives of Maine people every day. We foster a culture rooted in teamwork, integrity, accountability, and continuous improvement, while prioritizing work-life balance and employee well-being. If you are a confident, thoughtful leader who thrives in complexity, values public service, and is ready to guide teams through change, we invite you to bring your leadership to the Bureau of Motor Vehicles.

About the Position:

This professional services work involves leadership and management of Maine’s only unit overseeing the training and performance of driver, commercial driver, and motorcycle rider education schools and their instructors. Work centers around professional development and daily tasking of four geographically dispersed field staff members. Responsibilities also involve conducting on-site inspections of schools and quality assurance and compliance with Maine statutes and rules, to include investigation and resolution of customer complaints, and when necessary, suspension of school or instructor licenses. External activities include coordinating proposed legislation related to driver/rider education, consultation with the Federal Motor Carrier Administration, and inter-agency work with related state agencies to include periodic orchestration of the Technical Review Panel for Driver/Rider Education. Work is performed under limited supervision, with frequent travel expected across the state of Maine.

What We’re Looking For:

• Team Leadership: Ability to effectively lead a team, while collaborating and contributing to shared goals and helping other units succeed.
• Communication Skills: Clear and professional communication with the public, school owners and instructors, and internal teams.
• Adaptability: Comfort in a dynamic, fast-paced environment.
• Problem-Solving: Creative and critical thinking to resolve complex eligibility and compliance issues.
• Attention to Detail: High level of accuracy in reviewing documents for licensure of driver education and commercial motor vehicle driver education schools and instructors.
• Professionalism: Ability to handle sensitive information with discretion and respect.

Key Competencies We Value:

• Emotional Intelligence: Empathy, professionalism, and accountability in customer and team interactions.
• Conflict Resolution & Feedback: Skill in navigating difficult conversations and providing accurate information with tact.
• Time Management: Effective organization of daily responsibilities while managing appointments and licensing of schools and instructors.
• Commitment to Excellence: Strong work ethic and attention to statutory deadlines.
• Continuous Improvement: Openness to process enhancements and feedback.

In This Role, You Will:

• Lead, direct, prioritize and manage the daily operations of an assigned BMV section.
• Oversee the inspection, auditing, and regulatory compliance of licensed driving schools and instructors statewide.
• Interpret and enforce Maine statutes, rules, and regulations related to driver education and motor vehicle operations.
• Develop policies, procedures, and internal controls to ensure consistency and legal compliance.
• Review inspection findings, compliance reports, and enforcement recommendations; determine appropriate corrective or disciplinary actions.
• Respond to escalated complaints, investigations, and regulatory inquiries related to driving schools.
• Monitor performance metrics, workload distribution, and service delivery standards.
• Prepare reports, legislative summaries, and recommendations for senior leadership.
• Collaborate with law enforcement agencies, legal counsel, and other state agencies regarding regulatory enforcement matters.
• Oversee section budgeting, resource allocation, and operational planning.
• Assist the division director at legislative hearings to provide technical information and testimony involving driver education schools, licensing and compliance.
• Lead and participate in technical boards and committees involving driver education and commercial motor vehicle driver education licensing.
• Explain driver education and commercial motor vehicle driver education licensing programs policies, guidelines, rules, and regulations to provide information to licensees, public officials, and private groups.
• Inspect driver education and commercial motor vehicle driver education school facilities for new and renewed schools to ensure they conform with state requirements.
• Monitor classroom and behind-the-wheel instructors, written testing of instructors, compliance investigations to ensure compliance with applicable laws, rules, and regulations.
• Operate computer equipment and utilize various software programs to generate reports, transmit information, and access databases.

Preferences Will Be Given to Candidates Who Demonstrate:

• Ability to work independently.
• Ability to lead problem solving efforts.
• Ability to train and evaluate state employees.
• Ability to conduct investigations, reach logical conclusions, and make sound recommendations.
• Ability to research issues and provide accurate information.
• Ability to keep and prepare accurate records and activity reports.
• Ability to use applicable computer programs.
• Ability to work evenings, weekends and occasionally overnights.
• Ability to monitor services rendered to the public.

Minimum Qualifications:

Entry level knowledge, skills, and/or abilities may be acquired through, BUT ARE NOT LIMITED TO the following coursework/training and/or experience).

A six (6) year combination of education, training, and/or experience in business or public administration that includes at least four years of supervisory experience and two years of work in the public sector and/or working with and interpreting laws, rules, and policies.

In addition, the successful candidate must pass a National Criminal Background check, including fingerprinting.

Why Join Our Team?

We believe in supporting our workforce's health and well-being with a valuable total compensation package, including:

Work-Life Fit: Take time for yourself with 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.

Health Insurance Coverage: The State of Maine pays 85%-95% of employee-only premiums ($11,196.96 - $12,514.32 annual value), depending on salary. Use this chart to find premium costs for you and your family, including the percentage of dependent coverage paid by the State.

Dental Insurance: The State of Maine pays 100% of employee-only dental premiums ($387.62 annual value).
Retirement Plan: The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).

Contact information:

Questions about this position should be directed to Terri Kanaris Talent Acquisitions Specialist, via email Terri.Kanaris@Maine.gov

Application Instructions:

To apply, click “Apply for this opening” and upload your cover letter, resume, and any relevant transcripts or certifications. Your resume must include month/year for each position and list related duties and responsibilities. Please note if any experience was part-time.

Need a paper application? Download one [HERE] or call 207-441-9993.

Submit paper applications, cover letter, and resume before the closing date to:

Office of Human Resources
Secretary of State, Office of Human Resources
101 Hospital Street
Augusta, ME 04330
Fax: 207-624-9313

We are an Equal Opportunity Employer committed to building an inclusive workplace that respects and values diversity across all backgrounds.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.