If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.

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JOB DESCRIPTION:

This is professional services work in analyzing and evaluating complex department-wide systems focusing on Income/Estate Tax Division program functions and taxes. Responsibilities include developing improvements in existing operations, data, and/or designing new organizational processes. Responsibilities include gathering user information, identifying organizational needs, planning work, and gaining support from strategic stakeholders. Responsibilities also include managing one or more steps in the systems project life cycle related to planning the work, managing the systems work plan, and ensuring timely and quality services. Work includes maintaining and updating business systems to support continuous process improvement. Work is performed under limited supervision.

TYPICAL DUTIES:

• Coordinates systems operation planning and evaluation, and redesigns systems projects in order to ensure current and new projects meet goals and objectives.
• Prepares business plans, quality controls, and complex documents based on input from stakeholders in order to ensure proper delivery of program services and product deliverables.
• Analyzes user problems and agency operations in order to develop operational requirements for proposed or revised processes including cost and time estimates for future phases.
• Proactively utilizes corrective action methods and techniques in order to refine and adapt necessary operational changes within systems.
• Collects project data, maintains schedules, and considers budgets and resource information in order to ensure systems meet agency business needs.
• Discusses change plans with stakeholders and identifies immediate impact on daily operations in order to assess and respond to potential problems.
• Collaborates with stakeholders and managers in order to develop and instill best business and management practices.
• Facilitates timely communications with program managers, outside contractors, and other stakeholders in order to discuss business problems, corrective action plans, and related organizational issues.
• Facilitates the development of performance measures; integrates performance measures into business processes; and tests, audits, and validates system improvements in order to administer and monitor system changes.
• Tracks, coordinates, and facilitates agency projects, budget schedules, and directly related resource use in order to monitor and expedite improvements in agency business systems.
• Reviews, analyzes, and designs systems training data and process performance; and identifies issues with business systems to plan and implement training programs with agency employees.
• Identifies information system problems impacting program performance and coordinates these problems with vendors and/or IT personnel to integrate information system and program operation solutions on an ongoing basis.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Knowledge of program management principles, methods, and techniques for developing, scheduling, and coordinating projects and resources.
• Knowledge of the principles, methods, and techniques used to analyze and develop functional and organizational infrastructure requirements.
• Knowledge of applicable state and federal laws, rules, and regulations.
• Knowledge of current business and management systems, methods, and processes.
• Knowledge of quality assurance principles, methods, and techniques used to ensure a project or program fulfills organizational requirements and standards.
• Knowledge of data warehouses, user types, and system interfaces.
• Knowledge of organizational procedures, workflow, costs, protocols, policies, and functions.
• Knowledge of group and individual behavior and dynamics.
• Knowledge of training methods and techniques.
• Ability to communicate and influence the behavior and thinking of individuals.
• Ability to develop and instill a variety of best practices.
• Ability to gather information from a wide variety of sources.
• Ability to organize work, set priorities, and determine resource requirements.
• Ability to assess, identify, and respond to employee training needs.
• Ability to write technical reports and documents.

MINIMUM QUALIFICATIONS:

A five (5) year combination of education, training, and/or professional experience in project management, systems analysis, business analysis, program specialty, or related field.

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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.