Business Manager II
NatureServe
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State’s career page and indicate on the application that they have previously worked for the State.
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Maine Revenue Services
Opening Date: March 2, 2026
Closing Date: March 13, 2026
Grade / Admin Unit: 24 / Supervisory
Job Class Code: 0042
Salary: $54,579.20 - $77,459.20/Annually
Position Number: 016302221
Location: Augusta
Join the team at Maine Revenue Services where we provide excellent service to the taxpayers of Maine.
Job Description:
This is professional services work of a managerial nature in the coordination, implementation, and oversight of the Mail Processing & Resolution Section (MPR) and Taxpayer Contact Center (TCC) of the Maine Revenue Service’s (MRS) Operations Processing Center (OPC). This position will be responsible for (1) managing work priorities, (2) managing the evaluation of processes, procedures, systems, work instructions, and determining which recommended improvements to implement, (3) collecting and analyzing tax related data, (4) evaluating work performance of state and contract staff members, (5) and planning and projecting annual staffing needs.
DAILY KEY RESPONSIBILITIES:
Assessing the state of operations
- Reviewing prior-day production numbers and deciding what requires that day’s focus
- Backlogs and Call volumes/wait times
- Service level performance
- Any system or staffing issues
This is where a lot of judgment calls happen — you’re actively balancing workload, deadlines, staffing capacity, and MRS division service level expectations.
Direct oversight and coordination
- Communicating expectations and daily priorities to supervisors or lead staff
- Addressing questions from staff about daily goals, exceptions, or unusual cases
- Decision making related to issues that could impact revenue, data security, or service levels.
Analysis, improvement, and documentation
- Managing the evaluation of work manuals, processes, procedures, and recommend improvements
- Preparing data and documentation leadership needs for decision-making
- Checking in on:
- Quality of work and timeliness
- Policy compliance
People management and training
- Developing and managing staff
- Ensuring performance related documentation stays current
- Supporting direct reports on performance-related issues
- Deciding if temporary staffing is needed and communicating that to the Tax Section Manager
Meetings and collaboration
- Participating as a member of the OPC leadership team
- Coordinating with other MRS divisions
Adjustments and prep for tomorrow
- Reviewing what worked and what didn’t that day
- Workflow adjustments, Follow-ups, Issues to escalate
- Ensuring leadership is informed if anything significant occurred
- Setting up priorities for the next day based on updated data
Overall Atmosphere
- Hands-on operational leadership
- Constant balance between:
- Speed vs. accuracy
- Staff capacity vs. workload
- Accountable for overall performance metrics for your report areas
MINIMUM QUALIFICATIONS:
Intermediate education, training, and/or experience in Business/Public Administration, Accounting, Economics, or another related field demonstrating competency in coordinating and monitoring business and fiscal operations, conducting procurement functions, and acting in a leadership capacity.
Preference will be given to those with experience in managing day-to-day business operations and staff performance.
APPLICATION INSTRUCTIONS:
Please submit a cover letter along with a current resume.
In order for us to properly determine if you meet the minimum qualifications for any posting, you must be sure your resume includes the month and year for any relevant experience listed. Your resume should include the duties and responsibilities associated with each position. Any experience that was not full-time employment should be identified as such.
CONTACT INFORMATION: For more information or questions specific to the position, please contact Name and email address/phone number (default will be: recruiting.ggsc@maine.gov)
All job candidates applying for Maine Revenue Services’ positions will be subject to a tax clearance check. To be selected for a position, all returns must be filed, and tax liabilities must be paid in full. The results of the tax clearance check will be documented as part of the selection process.
For all candidates not currently employed at Maine Revenue Services: State law requires that applicants seeking initial employment with Maine Revenue Services undergo a fingerprint based state and federal criminal history record check.
This position is not eligible for visa sponsorship or STEM OPT extensions.
Benefits of working for the State of Maine:
No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work-Life Balance – Rest is essential. Take time for yourself using 13 paid holidays, 12 days of sick leave, and 3+ weeks of vacation leave annually. Vacation leave accrual increases with years of service, and overtime-exempt employees receive personal leave.
Health Insurance Coverage – The State of Maine pays 85%-100% of employee-only premiums ($11,857.68-$13,950.24 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit – Participation decreases employee-only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance – The State of Maine pays 100% of employee-only dental premiums ($365.28 annual value).
Retirement Plan – The State of Maine contributes 14.11% of pay to the Maine Public Employees Retirement System (MainePERS), on behalf of the employee.
Gym Membership Reimbursement – Improve overall health with regular exercise and receive up to $40 per month to offset this expense.
Health and Dependent Care Flexible Spending Accounts – Set aside money pre-tax to help pay for out-of-pocket health care expenses and/or daycare expenses.
Public Service Student Loan Forgiveness – The State of Maine is a qualified employer for this federal program. For more information, visit the Federal Student Aid office.
Living Resources Program – Navigate challenging work and life situations with our employee assistance program.
Parental leave is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive forty-two (42) consecutive calendar days of fully paid parental leave. Additional, unpaid leave may also be available, under the Family and Medical Leave Act.
Voluntary Deferred Compensation – Save additional pre-tax funds for retirement in a MaineSaves 457(b) account through payroll deductions.
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about additional wellness benefits for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full-time.
There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
Thinking about applying?
Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
If you require a paper application, please download and print one HERE
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If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.