Remote Administrative Virtual Assistant

Are you someone who wants to empower and inspire others? Do you find yourself looking for opportunities for continuous learning and improvement? Are you driven by the satisfaction of completing tasks and achieving goals? Are you seeking a mission-driven culture that fosters your professional growth? If so, we would love to connect with you!

Who We Are:

We are a remote team that improves online medical education and teaches healthcare professionals domestically and abroad how to save lives. We also take the same advanced life-saving training we developed for medical professionals and give it to underserved populations all around the world at no cost. We work in conjunction with the Disque Foundation to fulfill its mission of advancing healthcare education to the underserved through advanced technology. Check out our website: https://nhcps.com/

Our Mission is to provide free advanced healthcare education to underserved populations in the US and around the world.

Our goal is to empower 10 million people by 2025.

Our Values:

• Dedication to “CANI” culture: Constant and Never-Ending Improvement mentality.
• Positive Focus/Resourceful/Gritty/Perseverance: A self-starter who isn’t held back by a lack of direction or detailed instruction.
• Impeccable Ball Handling Skills: Responsibility, Accountability, Ownership.
• Unwavering Integrity: We Always Do the Right Thing.

Who we’re looking for:

We are looking for a detail-oriented and process-driven Administrative Virtual Assistant/Customer Success Specialist to support Operations, HR, and Administrative tasks. This role involves streamlining workflows, managing internal projects, and ensuring smooth day-to-day operations. The ideal candidate is organized, people-oriented, and skilled at juggling multiple priorities. You will also assist with customer inquiries via email and social media.

As an Operations Virtual Assistant/Customer Success Specialist, you will:

• Assist with administrative tasks, such as scheduling meetings, organizing documents, and maintaining records.
• Assist with HR-related tasks, including onboarding, scheduling interviews, and maintaining documentation.
• Perform basic research and data entry to support team projects and decision-making.
• Assist with quality control (QC) tasks to maintain high standards.
• Resolve customer requests via email and social media promptly and accurately, using Zendesk System, and Google/Meta services.
• Explore and implement emerging technologies, including AI tools, to optimize workflows.

You’ll thrive in this role if you are:

• Organized and Process-Oriented: You have experience and enjoy creating new processes and exploring new tools that improve efficiency and are open to learning emerging tools in operations and HR.
• Detail-oriented: Excel in quality control and maintaining consistency across deliverables.
• Customer Support Guru: Have experience in customer support or a similar role.
• Action-Oriented: Have a strong ability to prioritize and juggle multiple priorities, proven at getting things done in a fast-paced dynamic & growing environment.
• Communication champion: You can clearly explain complex information in written and verbal form to people who aren't experts.
• Remote ready: You thrive in a remote environment and enjoy the flexibility and independence it offers.

Additional Information:

• We are looking to hire someone willing to work 40 hours per week and is open to work evenings (US morning time).
• It is a fully remote contract position, with Independent Contractors responsible for their taxes and benefits.
• Each applicant is required to complete a paid Trial Period before transitioning to this role.

If you don’t meet 100% of the above qualifications but believe you will be a great fit, you should still seriously consider applying.

Ready to apply?

If you share our values and enthusiasm for empowering the world, please send a resume and a short cover letter with a brief description of where you see yourself adding value to the team to helen.holubenko@savealife.com. Please address your cover letter to Helen.

SaveaLife.com does not discriminate based on sexual orientation, gender, gender identity, race, ethnicity, age, religion, or economic background. Further, we strongly encourage individuals from traditionally underrepresented identities to apply, including identities not explicitly named above. If there are any considerations or qualifications not acknowledged in our job description that you feel are important and relevant to this position, we encourage you to bring them to light in your application.