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Customer Service Specialist

Nation Health Care Provider Solutions

Nation Health Care Provider Solutions

Customer Service
Philippines
Posted on Monday, July 1, 2024

Remote Customer Service Specialist

Are you someone who wants to empower and inspire others? Do you find yourself looking for opportunities for continuous learning and improvement? Are you driven by the satisfaction of completing tasks and achieving goals? Are you seeking a mission-driven culture that fosters your professional growth? If so, we would love to connect with you!

Who We Are:

We are a remote team that improves online medical education and teaches healthcare professionals domestically and abroad how to save lives. We also take the same advanced life-saving training we developed for medical professionals and give it to underserved populations all around the world at no cost. We work in conjunction with the Disque Foundation to fulfill its mission of advancing healthcare education to the underserved through advanced technology. Check out our website: https://nhcps.com/

Our Mission is to provide free advanced healthcare education to underserved populations in the US and around the world.

Our goal is to empower 10 million people by 2025.

Our Values:

  • Dedication to “CANI” culture: Constant and Never-Ending Improvement mentality.
  • Positive Focus/Resourceful/Gritty/Perseverance: A self-starter who isn’t held back by a lack of direction or detailed instruction.
  • Impeccable Ball Handling Skills: Responsibility, Accountability, Ownership.
  • Unwavering Integrity: We Always Do the Right Thing.

Who we’re looking for:

We are looking for an outgoing and highly organized Customer Service Specialist to work various day, night, and weekend shifts. You will be responsible for communication with our customers via phone, email, and chat. If you are proactive, we would appreciate your assistance in supporting other team members with our daily business activities and administrative tasks.

As a Customer Service Specialist, you will:

  • Resolve customer requests via phone, email, chat, or social media promptly and accurately, using Zendesk System, Google services and Social media;
  • Reference our support site, answer questions, and provide step-by-step instructions on a variety of topics, including applying discount codes and setting up their accounts;
  • Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs;
  • Monitor customer support operations and troubleshoot/resolve problems as they arise;
  • Take the initiative in thought leadership, innovation and creativity.

You’ll thrive in this role if you are:

  • Customer Support Guru: Have 3+ Years of Experience in Customer Support or a similar role.
  • Action-Oriented: Have a strong ability to prioritize and juggle multiple priorities, proven at getting things done in a fast-paced dynamic & growing environment.
  • Communication champion: You can clearly explain complex information in written and verbal form to people who aren't experts.
  • Adaptable to changing priorities and requirements: You're proactive and resourceful, able to navigate complex challenges and find solutions in uncertain environments.
  • Tech enthusiast: You have strong computer skills, working knowledge of CRM tools, and Google Services, are passionate about AI and emerging technologies, and are eager to explore and integrate them into your work.
  • Remote ready: You thrive in a remote environment and enjoy the flexibility and independence it offers.

Additional Information:

  • We are looking to hire someone willing to work 40 hours per week and is open to work night shifts (US daytime) and weekends.
  • It is a fully remote contract position, with Independent Contractors responsible for their taxes and benefits.
  • Each applicant is required to complete a paid Trial Period before transitioning to this role.

If you don’t meet 100% of the above qualifications but believe you will be a great fit, you should still seriously consider applying.

Ready to apply?

If you share our values and enthusiasm for empowering the world, please send a resume and a short cover letter with a brief description of where you see yourself adding value to the team to helen.holubenko@savealife.com. Please address your cover letter to Helen.

SaveaLife.com does not discriminate based on sexual orientation, gender, gender identity, race, ethnicity, age, religion, or economic background. Further, we strongly encourage individuals from traditionally underrepresented identities to apply, including identities not explicitly named above. If there are any considerations or qualifications not acknowledged in our job description that you feel are important and relevant to this position, we encourage you to bring them to light in your application.