Role Overview

The central mission of the Learner Financing Coordinator is to ensure the smooth and efficient administration of learner payments, including acting as the primary contact to answer internal and external questions regarding payments, conducting data analysis and reporting, and performing ongoing process improvement for Merit America's learner financing program.

The Learner Financing Coordinator will report to the Learner Financing Manager and work primarily with the Sustainability and Program Teams across Merit America.

Responsibilities

The responsibilities of the Learner Financing Coordinator will include, but are not limited to, the following:

Learner Payment Communications & Operations (70%)

• Handle all internal and external communication related to learner payments.
• Manage the administrative tasks to ensure all learners have a form of payment prior to starting Merit America’s programs
• Troubleshoot learner payment issues efficiently and resolve them promptly.
• Collaborate cross-functionally with Merit America's Program Team to facilitate smooth transitions between program phases and repayment.
• Assist with training, onboarding, and development of any updates to Learner Financing
• Proactively identify and flag challenges, proposing solutions to address them.

Learner Payment Data & Reporting (30%)

• Ensure accurate tracking of learner payments, refunds, and denials, including data audits in Salesforce for reporting accuracy
• Prepare comprehensive and insightful reports on Learner Financing performance for the Sustainability Team, Executive Team, and key stakeholders.
• Escalating all data and systems issues to the Learner Financing Manager
• Work with internal teams across departments to track success indicators and share a monthly update with the broader Sustainability Team and Executive Team.

Skills and Competencies

We know that women, people of color, and individuals with disabilities are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies. Below are the skills that are relevant for thriving in this role:

Must Haves:

• Project management skills
• Ability to keep track of a constantly changing set of deadlines and priorities across multiple work streams and teams
• Exceptional organizational skills to juggle multiple demanding opportunities with the ability to ensure all tasks are on track
• Collaboration and communication skills
• Ability to work effectively across teams and stakeholders, including with frontline coaching staff
• Strong communication skills that effectively convey clear, consistent information with compassion
• Data & results-oriented operational skills
• Highly adept at handling large financial datasets and complex payment schedules
• Strong problem-solving skills; consistently looking for ways to anticipate and solve problems efficiently and innovatively and to optimize performance
• Ability to design and execute organization-wide systems/processes for fast-scaling organizations
• Process-driven, with operational skills to establish and optimize efficient workflows
• Incredible attention to detail
• Ability and willingness to flag potential errors or roadblocks, especially those with a financial impact
• Ability to work with some level of ambiguity and be adept with change management
• Be energized by our organizational mission - to provide a pathway to family-sustaining careers for low-wage workers
• Proven history of living within our values
• Sense of deep personal responsibility for our collective success
• Commitment to DEIJ

Nice to Have:

• Previous experience as a career coach
• Previous experience as a project manager for complex projects that span multiple departments
• Experience in accounting or customer service involving financial tracking and reconciliation
• Experience in customer service

Other Logistics

• This position is full-time: 4 days/week
• Location: Remote
• Application Deadline: Tuesday, June 10th at 11:59pm PT
• Salary: $62,000 - $80,000

Our goal is to have competitive and equitable compensation. We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates.