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Learner Financing Coordinator

Merit America

Merit America

Posted on Wednesday, June 5, 2024

The Organization: Merit America

The American economy is broken. Today 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. And these talented workers have few options to advance: college is too long and expensive, full-time bootcamp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families.

Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: We start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we support our learners in their job search, helping them connect with a broad constellation of local and national employers such as JPMorgan Chase and Infosys to land higher-earning, family-sustaining jobs, driving an average wage gain of $24k three months or more after completing the program. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. We’re on track to generate $1B in wage gains by 2025.

Role Overview

The central mission of the Learner Financing Coordinator is to ensure the smooth and efficient administration of learner payments, including acting as the primary contact to answer internal and external questions regarding payments, conducting data analysis and reporting, and performing ongoing process improvement for Merit America's learner financing program.

The Learner Financing Coordinator will report to the Learner Financing Manager and work primarily with the Sustainability and Program Teams across Merit America.


The responsibilities of the Learner Financing Coordinator will include, but are not limited to, the following:

Learner Payment Communications & Operations (70%)

  • Handle all internal and external communication related to learner payments.
  • Manage the administrative tasks to ensure all learners have a form of payment prior to starting Merit America’s programs
  • Troubleshoot learner payment issues efficiently and resolve them promptly.
  • Collaborate cross-functionally with Merit America's Program Team to facilitate smooth transitions between program phases and repayment.
  • Assist with training, onboarding, and development of any updates to Learner Financing
  • Proactively identify and flag challenges, proposing solutions to address them.

Learner Payment Data & Reporting (30%)

  • Ensure accurate tracking of learner payments, refunds, and denials, including data audits in Salesforce for reporting accuracy
  • Prepare comprehensive and insightful reports on Learner Financing performance for the Sustainability Team, Executive Team, and key stakeholders.
  • Escalating all data and systems issues to the Learner Financing Manager
  • Work with internal teams across departments to track success indicators and share a monthly update with the broader Sustainability Team and Executive Team.

Skills and Competencies

We know that women, people of color, and individuals with disabilities are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies. Below are the skills that are relevant for thriving in this role:

Must Haves:

  • Project management skills
    • Ability to keep track of a constantly changing set of deadlines and priorities across multiple work streams and teams
    • Exceptional organizational skills to juggle multiple demanding opportunities with the ability to ensure all tasks are on track
  • Collaboration and communication skills
    • Ability to work effectively across teams and stakeholders, including with frontline coaching staff
    • Strong communication skills that effectively convey clear, consistent information with compassion
  • Data & results-oriented operational skills
    • Highly adept at handling large financial datasets and complex payment schedules
    • Strong problem-solving skills; consistently looking for ways to anticipate and solve problems efficiently and innovatively and to optimize performance
    • Ability to design and execute organization-wide systems/processes for fast-scaling organizations
    • Process-driven, with operational skills to establish and optimize efficient workflows
    • Incredible attention to detail
    • Ability and willingness to flag potential errors or roadblocks, especially those with a financial impact
  • Ability to work with some level of ambiguity and be adept with change management
  • Be energized by our organizational mission - to provide a pathway to family-sustaining careers for low-wage workers
  • Proven history of living within our values
  • Sense of deep personal responsibility for our collective success
  • Commitment to DEIJ

Nice to Have:

  • Previous experience as a career coach
  • Previous experience as a project manager for complex projects that span multiple departments
  • Experience in accounting or customer service involving financial tracking and reconciliation
  • Experience in customer service

Other Logistics

  • This position is full-time: 4 days/week
  • Location: Remote
  • Application Deadline: Tuesday, June 10th at 11:59pm PT
  • Salary: $62,000 - $80,000

Our goal is to have competitive and equitable compensation. We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates.

We take care of our employees by providing the following perks and benefits:

  • 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
  • Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
  • Flexible Spending Account and Health Savings Account
  • Dependent care Flexible Spending Account
  • Health Reimbursement Account fully funded by Merit
  • Education reimbursement & personal development stipend
  • Short and long-term disability
  • Unlimited vacation (after a 90-day introductory period)
  • Paid Parental Leave and Adoption benefits (after 1 year of employment)
  • 11 federally recognized holidays
  • 1 week office closure in July (week of July 4th)
  • 2 week holiday office closure in December/January
  • 401(k) retirement plan with automatic Merit contribution
  • Wellness Benefits/Wellness Resources
  • Discount perks at work program
  • Phone/technology stipend
  • Home office setup stipend

Remote Work & Sponsorship

Candidates must reside within the 50 states or District of Columbia and have full authorization to work in the 50 U.S. states & the District of Columbia (international work abroad, including the U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and other islands are excluded). In addition, Merit America doesn't offer employment visa sponsorship.

Equal Opportunity Statement

Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer.

This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.

We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.

Still excited about our work? You can learn more about our work in this video we made with our founding partner, Google.

E-Verify Statement

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.