Coordinator, Alumni Relations
Merit America
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The American economy is broken. Today 53 million working adults–nearly half of the U.S. workforce–do not earn a living wage. And these talented workers have few options to advance: college is too long and expensive, full-time bootcamp programs don’t offer enough flexibility, and online courses don’t have the structure or support to translate learning into a new career. The result? Talented workers, disproportionately people of color and women, get stuck in low-wage roles with no way to build a better life for themselves and their families.
Merit America is a national nonprofit that creates pathways to family-sustaining careers for Americans stuck in low-wage work. Our fast, flexible solutions are built for working adults: we start by analyzing tens of millions of job postings to identify in-demand, high-paying tech careers and then work with industry-recognized partners to train for these roles with part-time programs that combine flexible online learning with best-in-class coaching. Finally, we work with a broad constellation of local and national employers like JPMorgan Chase and Infosys to place learners into higher-earning, family-sustaining jobs, driving an average wage gain of $24k three months or more after completing the program. Merit America is on a mission to build a scalable pathway for workers to join the middle class through merit, not money. We’re on track to generate $1B in wage gains by 2025.
Role Overview
The primary mission of the Coordinator, Alumni Relations is to establish and advance a community for our learners that fosters continuous engagement with Merit America post-program completion. This is an ideal position for a strong relationship builder passionate about developing connections that lead to increased participation and learner support, all in service of driving job outcomes. The ideal candidate possesses excellent communication and networking skills, strong organization and project management, the ability to find innovative ways to connect people and ideas, and a commitment to program equity. Ultimately, this role is responsible for developing strategies and activities that result in a welcoming and equitable alumni community to ensure a smooth transition to the alumni phase and their new careers.
The Coordinator, Alumni Relations is an exempt role and will report directly to Manager, Learner Services & Community, and will work primarily with the Program Team at Merit America while frequently collaborating with Growth and Marketing.
Responsibilities
The Coordinator, Alumni Relations will serve as the in-house alumni champion. The responsibilities will include, but are not limited to, the following:
Alumni Engagement (40%)
- Ensure that alumni have continuous engagement with Merit America through a series of professional development events, networking activities, opportunities to volunteer, and other innovative program offerings
- Lead the Merit America Alumni Board, planning meetings and seeking new members while mapping out how they can drive impact for the overall alumni experience
- Recruit and coordinate alumni volunteers for events and initiatives with a 5% volunteerism rate
- Maintain Alumni Events calendar and lead all event logistics, scheduling, event materials, and speaker sourcing
- Source alumni guest speakers for additional event opportunities as requested
- Establish mechanisms for sustained alumni engagement: 10% connection rate at 6 and 12 months post-completion
- Maintain knowledge of and relationships with the Merit America alumni community, connecting groups and individuals with the Growth and Marketing Team for a specific interview, spotlight, funder, or other requests
- Work with the Marketing team with their efforts to drive referrals from alumni by providing feedback on campaigns and disseminating them to alumni
Alumni Support (60%)
- Serve as the primary contact for all Merit America Learners post-program, developing relationships in-program that persist into the alumni phase
- Moderate Slack workspace and actively engage with alumni via Slack, email, newsletters, focus groups, or 1:1 meetings
- Gather and provide constructive feedback using a data-driven approach to inform and improve the alumni experience and our post-program offerings
- Ensure that alumni looking for assistance post-program are connected to the Job Success team or proper teams for continued service
- Facilitate targeted connection opportunities for alumni to assist one another
- Establish strong communication as the program rapidly scales
Skills and Competencies
We know that women, people of color, and individuals with disabilities are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies. Below are the skills that are relevant for thriving in this role:
Must Haves:
- Strong critical thinking and problem solving skills
- Be energized by our organizational mission - to provide a pathway to family-sustaining careers for low-wage workers
- Proven history of living within our values
- Sense of deep personal responsibility for our collective success
- Commitment to DEIJ
- Strong relationship building and communication skills, written and verbal
- Excellent relationship building and networking ability; strong written and verbal communication with the ability to connect to diverse audiences
- Ability to thrive in an environment of ambiguity and constant change, managing multiple concurrent projects, setting priorities, and driving them to completion
- Exceptional project management skills; strong track record of scoping and delivering complex projects on deadline that engage multiple, diverse stakeholders
- Passion for our learner base and empowering underrepresented adults through education
- Self-starter, solutions-oriented, hyper proactive, and impressive attention to detail
Nice to Have:
- Proven history of living within our values
- Experience working with adult learners, whether as current students or alumni
- Sense of deep personal responsibility for our collective success
- Knowledge of best practices in creating accessible learning environments
- Quantitative and qualitative data analysis skills
Other Logistics
- This position is full-time: 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
- Location: Remote
- Salary: $76,500
- Application Deadline: Thursday, 11/16 at 11:59pmET
We take care of our employees by providing the following perks and benefits:
- 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
- Medical, Dental and Vision insurance (100% Paid Employee Only Coverage)
- Flexible Spending Account and Health Savings Account
- Dependent care Flexible Spending Account
- Health Reimbursement Account fully funded by Merit
- Education reimbursement & personal development stipend
- Short and long-term disability
- Unlimited vacation (after a 90-day introductory period)
- Paid Parental Leave and Adoption benefits (after 1 year of employment)
- 11 federally recognized holidays
- 1 week office closure in July (week of July 4th)
- 2 week holiday office closure in December/January
- 401(k) retirement plan with automatic Merit contribution
- Employee Assistance Program | Talkspace | Sanvello
- Discount perks at work program
- Phone/technology stipend
- Home office setup stipend
Remote Work & Sponsorship
Candidates must reside within the 50 states or District of Columbia and have full authorization to work in the 50 U.S. states & the District of Columbia (international work abroad, including the U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, and other islands are excluded). In addition, Merit America doesn't offer employment visa sponsorship.
Equal Opportunity Statement
Building an inclusive, high-performing team that is diverse across lines of personal identity is integral to our success and we are proud to be an equal opportunity employer.
This means we do not discriminate against any job applicant or employee because of their race, ethnicity, color, religion, national origin, sex, disability status, genetics, protected veteran status, gender identity or expression, sexual orientation, age or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment.
We actively strive and evolve to develop and maintain workspaces that are fully inclusive. We encourage candidates from underrepresented groups to apply.
Still excited about our work? You can learn more about our work in this video we made with our founding partner, Google.
E-Verify Statement
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
This job is no longer accepting applications
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