Role Overview

The primary mission of the Candidate Experience Specialist is to play a critical role in creating positive experiences for Merit America candidates and hiring teams. They will help improve existing hiring practices, deliver exceptional results to our hiring teams, and act as brand ambassadors for Merit America by embodying our values during every interaction with candidates. They will be involved from the early stages of the process, working closely with hiring managers and Talent Acquisition Partners and acting as a partner for our candidates during their entire process with us, all the way through to day one! The ideal candidate is enthusiastic about working with high volumes and dedicated to helping Merit America build a qualified, diverse, and talented team.

The Candidate Experience Specialist is an exempt position and will report directly to Katie Rakusin, Director of Talent Acquisition, and works primarily with the Talent Acquisition and Hiring Teams across Merit America.

Responsibilities

The responsibilities of the Candidate Experience Specialist will include, but are not limited to, the following:

Executing excellent candidate experience (50%):

• Collaborate with Talent Acquisition Partners and hiring teams to understand and implement the hiring plan for each vacancy.
• Craft and send timely, thoughtful, and engaging emails and other communications to candidates throughout the hiring process.
• Assist TA Partners with conducting “success calls,” which are interview prep calls with candidates who make it to the panel interview stage
• With the Sourcing TA Partner, host role-specific virtual information sessions for candidates to learn more about our high-volume roles
• Coordinates interview logistics, including scheduling interviews, sending interview materials, and updating the Candidate Interview Guide for each role

Supporting our hiring managers with coordination of the recruitment process (25%):

• Ensure all roles are posted and have compelling job descriptions and job trailers.
• Assist the talent acquisition partners with providing hiring managers with all the information they need to conduct effective interviews, including candidate resumes, cover letters, and interview guides.
• Conduct reference checks for all final-round candidates.

Maintaining our Applicant Tracking System (10%):

• Input interview material into Greenhouse and track candidate progress throughout the hiring process.
• Produce monthly reports on Candidate Experience metrics to share with the TA team and other stakeholders.

Supporting the TA team (15%):

• Assist with candidate sourcing and screening activities as needed.
• Handle the logistics for all external recruiting events, such as webinars and career fairs.
• Maintain TA team internal systems, such as job description management and email templates.

Skills and Competencies

We know that women, people of color, and individuals with disabilities are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies. Below are the skills that are relevant for thriving in this role:

Must Haves:

• Mission alignment: Be energized by our organizational mission - to provide a pathway to family-sustaining careers for low-wage workers, a proven history of living within our values, a sense of profound personal responsibility for our collective success, and commitment to DEIJ
• Interest in the role: Desire to work in talent acquisition and passionate about building and maintaining relationships with candidates
• Project Management and Decision Making: Ability to move multiple projects forward simultaneously, ability to use data to drive decision making, strong detail orientation, and follow-through
• Relationship building: Ability to build relationships with team members, hiring managers, and colleagues
• Communication & Influence: Ability to connect with a wide variety of people across lines of difference and communicate thoughtfully and empathically while representing Merit America at all times; strong written and verbal communication
• Organization & prioritization: Ambitious, efficient, and able to work under tight deadlines and competing priorities; thrives in having many tasks at once and can keep a sharp overview
• Data Management: Collects and analyzes data to inform work; Identifies problems, brings them to the right people, and stays engaged in finding the solution
• Confidentiality: Ability to recognize and appropriately handle sensitive and confidential information

Nice to Have:

• Prior experience using an applicant tracking system, Greenhouse, experience is a plus
• Experience working in talent acquisition

Other Logistics

• This position is full-time: 4-day work week (Fridays are an operating day if there is a holiday closure during the week)
• Location: Remote
• Salary: $76,500
• Application Deadline: Sunday, November 19th at 11:59pm EST

Our goal is to have competitive and equitable compensation. We have a market-based compensation approach, which means we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates.