About the Role:

The primary mission of the Junior Client and Partner Success Manager is to develop and refine the engagement process for building employer partnerships with unpaid clients and partnerships, helping match Merit America learners and alumni with unpaid clients and partners who will hire them.

The Junior Client and Partner Success Manager is an exempt position and will report to the Head of Partner and Client Success and work primarily with the Employer Partnerships team at Merit America. A successful candidate will

1. Create and iterate on the engagement process for building and growing our employer partnerships with our unpaid hiring partners;
2. Build a pipeline of partners who can hire our learners but do not have the budget to formally contract with Merit America; and
3. Work closely with our internal Job Success and Sales teams to match learners with unpaid partners and track success.

As the founding Junior Client and Partner Success Manager, this role will have a unique opportunity to design the systems and processes to engage and delight our uncontracted and trial business partners as they hire Merit America learners, which is a crucial part of our job success philosophy.

What You’ll be Doing:

The responsibilities of the Junior Client and Partner Success Manager will include, but are not limited to, the following:

• Design and implement the engagement process for growing employer partnerships by creating systems and playbooks to source and delight them with exceptional results, and grow relationships to transition to paid contracts over time
• Build and support a pipeline of partnerships who can hire hundreds of our learners by finding alignment with job openings in relevant geographies and educating businesses on Merit America’s value proposition
• Maintain accurate data systems: Enter and maintain organized and accurate data in Salesforce for all leads and contacts
• Partner with our internal Job Success and Sales Teams to match learners with companies and track success
• Refine systems and processes based on data and external and internal feedback to ensure learners find roles and that partners are delighted with Merit America and refer us to other partner organizations

What Makes a Successful Candidate:

We know that women and people of color are often less likely to apply to a position if they don’t match 100% of the job qualifications. Don’t let that be the reason you miss out on this opportunity! We encourage you to apply if you can demonstrate many of these skills and competencies. Below are the skills that are relevant for thriving in this role:

Must Haves:

• Knowledge of talent and recruitment practices
• Knowledge of and experience with Salesforce CRM
• Exceptional interpersonal skills
• Strong written & verbal communication skills
• Be extremely responsive and fast on follow-through
• Relentless commitment to hitting goals
• Motivation to create systems and processes where they don’t yet exist
• Be energized by our organizational mission - to provide a pathway to family-sustaining careers for Americans without college degrees
• Proven history of living within our values
• Sense of deep personal responsibility for our collective success
• Commitment to DEIJ

Nice to Have:

• Experience in talent acquisition or staffing industry
• Experience in sales or customer success

Other Logistics

• This position is full time: 4 days/week (Fridays are an operating day if there is a holiday closure during the week)
• Location: Remote
• Salary : $70,500 - $70,500

Our goal is to have competitive and equitable compensation. We have a market-based compensation approach which means that we benchmark each role from reputable data sources. We compare our benchmarks against similarly sized non-profit organizations with comparable annual budgets and geographical areas. We pay the same rate for the same roles and adjust to comply with statutory mandates.