• Location: East Africa / Sub Saharan Africa (strongly preferred). The applicant can work from anywhere as long as they have reliable connectivity.
• Reports to: Senior Manager, Customer Success
• Start date: Q1, 2025. This is a 1.0 full-time equivalent (FTE) position.
• Salary range: Commensurate with qualifications and experience

We are a diverse, inclusive team of 42 people, active across fourteen time zones. Our programmatic efforts focus on three key topic areas: elections, crisis response and safe and inclusive media ecosystems. We have built a network of over 170 organizations in 45 countries across the Larger World (aka Global South).

Our open-source technology platform, Check, allows journalists, human-rights activists, and civil society organizations to manage and process thousands of submissions every month across multiple languages of misinformation circulating on closed messaging networks, such as WhatsApp. It is currently used by some of the world’s leading fact-checking and media organizations, such as India Today, Rappler, BOOM, Agencia Lupa, AFP, and others.

We seek a Partner Solutions Manager to serve as a link between our program and product teams, and to help expand our presence and partnerships in the Sub Saharan Africa region.

Responsibilities:

Program Management

• Manage relationships with partners in East Africa/Sub Saharan Africa, and help expand Meedan’s regional partners network through building new partnerships and models for collaboration in Sub Saharan Africa and beyond.
• Provide support to Sub Saharan Africa partners with administrative, programmatic and reporting needs to make sure they meet their project milestones.
• Support partners using Meedan’s technology platform, Check, for ongoing and limited-scope projects and events, including election and research projects, training workshops, conferences and public events.
• Attend regional events and conferences to represent Meedan (in-person and online).

Partner Solutions Management

• Oversee and track the needs of Check partners and users, from team identification to onboarding; expansion and scaling.

• Identify knowledge gaps among Check partners to create 'evergreen' content and resources that improve their use of the software.
• Keep the Programs team up to date with upcoming Check features and act as their go-to resource to support them in responding to partners with technical issues.
• Build a Check-user community as a pathway to maintaining the communication loop to and from our Check users (through webinars, 1-1, UX research).
• Feed back collected Check user knowledge to our product and engineering teams.

Cross-organizational

• Attend weekly Community Impact Program calls, Product calls, Meedan team calls, and other relevant cross-organizational calls.
• Work with program managers on expanding the regional and Larger World network, contributing to Sub Saharan Africa’s presence in cross-regional events and projects.
• Produce blog posts and other publications to help publicize Meedan’s work in Sub Saharan Africa.
• Mentor and manage other program team members in the region, and beyond.

Required Experience & Qualifications

Partner Solutions & Program Management - Required

• 5+ years experience working with an organization that builds in-house digital tools. Ideal experience includes promoting user adoption and community scaling for digital communications in the Larger World, including in the areas of community media, human rights, digital literacy, content moderation, anti-misinformation research, technology and training.

Cross-organizational

• Fluency in English, and experience working in multilingual environments
• Knowledge of a local language is a plus
• Experience working remotely as part of a decentralized team
• Experience in project management or product roles is desirable
• Attention to detail and organization
• Good communicator
• Ability and willingness to travel internationally

About Meedan

Meedan is a Skoll Award-winning, participatory technology non-profit organization taking on some of the most fundamental challenges related to digital information ecologies. We co-design open-source tools and programs, enabling communities — especially those that have been historically underserved — to access the information they need to organize and mobilize. We also strive to make online ecosystems safer and more inclusive so existing pathways for content production and distribution can better serve the needs of all communities, regardless of their location, language, or income.

Our team members are distributed through multiple cities and time zones. Our team members are able to work flexibly and respond to challenges across a range of project areas. This includes the following:

• Flexible work from home
• Flexible schedule
• Support for home office
• Internal EDI training and regular EDI impact and policy reviews
• Code of Conduct

Benefits

At Meedan, we believe that the work we do is only as strong as the wellbeing of the people who make it happen. We’re committed to providing a broad range of employee benefits that uplift the engagement and growth of our people, and to truly embody awesome in our Meedan culture.

For candidates outside of the US, we negotiate a generous monthly service fee to allow you to manage your retirement and other costs.

Professional Development and Social Support

All candidates around the world have the following resources available:

• Professional development support
• Mentorship program plus regular learning sessions/seminars
• Regular optional team social activities online and offline, including games, yoga, meditation and meals
• Generous travel support for in-person meetings and retreats with colleagues, where public health guidelines allow
• Paid subscription to meditation apps and other mental health resources
• Complimentary access to publications like the New York Times, the Wall Street Journal, and others
• Digital security training and support

Equity, Diversity and Inclusion Statement

We actively recruit and encourage applications from individuals from historically underrepresented communities in technology and journalism, including those who identify as LGBTQ+, women, people of color and/or from underrepresented cultural communities, and people with disabilities.