Loyalty Program Associate

Maisha Meds is hiring! We’re looking for a Loyalty Program Associate with experience in community based healthcare program implementation to support the expansion of our Loyalty programs in Northern Nigeria.

About Maisha Meds

Maisha Meds is an organization dedicated to improving health care in Africa through best-in-class technology.

Founded in 2017, Maisha Meds has created the largest digital network of private pharmacies and clinics across Kenya, Tanzania, Uganda, Nigeria, and Zambia through our mobile software. Our platform not only helps these providers improve business by making sales, managing inventory, and tracking patients. It also reimburses them for providing high-quality care for malaria, family planning, and HIV prevention at discounted costs.

Maisha Meds logs millions of patient visits every year and has provided hundreds of thousands of reimbursements to date. We harness data from our network of pharmacies and clinics to reveal health and market trends, which allows us to design better solutions that work for the people we serve. We have worked with leading academic institutions such as UC Berkeley, Emory University, and KEMRI to evaluate the effectiveness of our programs. Research shows that our system is able to significantly increase the uptake of long-acting contraceptives and appropriate malaria case management.

Our work is funded by a range of partners including scale-up funding from USAID Development Innovation Ventures and the Bill & Melinda Gates Foundation. This will help Maisha Meds greatly expand its mobile software to 7,500 total pharmacies and clinics by late 2026, delivering subsidized care to nearly a million new patients in the process.

About the role

The ideal candidate has experience in influencing excellence at multiple healthcare facilities, quality assurance experience in healthcare delivery, experience in public health or related space, ideally at the intersection of support for digital products space or a relatable field. This candidate enjoys a fast-paced working environment, loves working with multiple stakeholders, internal and external to Maisha Meds operations with the aim of championing a culture of collaboration to meet objectives.

This candidate is also a customer-centric individual whose mission is to build strong relationships with our partner pharmacies making them champions of our Loyalty Programs. This candidate has strong communication skills and is driven to innovate new solutions on the go in response to customer needs.

This role is based in Kebbi State with frequent travel to Sokoto and other Northern Nigerian States. You will report to the Loyalty Programs Manager.

The start date is July 1, 2024, and compensation is commensurate with experience.

Responsibilities

• Weekly review of transaction numbers for the northern region against targets and escalating envisaged shortfalls to the program manager and VP of Programs
  • Supporting the country program manager and VP of Programs in piloting/implementation of different demand generation initiatives for the region
  • Identifying opportunities for program growth specific to the assigned region and working with the country program manager and VP of Programs on exploration of the same
  • Ensure facilities within the allocated region have the needed IEC materials and stock

• Support in identifying possible compliance issues that may arise during program implementation, and ensure they are mitigated. This will be achieved through the following;
  • Planning and doing facility spot checks as part of the quality assurance review process
  • Spot checking any facility specific outreaches and inreaches and reporting back on observations
  • Lead periodic reviews of facilities regulatory compliance such as PCN license review

• Overseeing program implementation and compliance across partner facilities within the assigned region.
• Coordinating partnership with other organizations to promote new ways of increasing demand for the loyalty program in communities.
• Collecting feedback from pharmacies, community and clients on the loyalty program and iterating/refining insights to make them actionable and immediately useful for the clients and others in the global health space.
• Administer surveys to pharmacies in the loyalty program or as directed by your supervisor
• Support the program manager with any ad hoc tasks within the program on a need-by-need basis

Qualifications

1. Academic qualifications: Degree in Public health, Pharmacy, Nursing or Biological sciences
2. Experience: ​​A minimum of 2 years professional work experience in public health, project management and stakeholders/community engagements. Demonstrated understanding, experience and competency in working with community-based structures to improve patients access to services especially in Northern Nigeria
3. Mindsets:
   1. A team player who loves working collaboratively
   2. A sense of optimism, flexibility, and adaptability to any situation
   3. An ability to thrive in ambiguous situations due to your resilience and tenacity
   4. A growth mindset and a deep enthusiasm for learning, feedback, and continuous improvement
   5. A blend of passion, humility, patience, and a good sense of humor
   6. A tendency to roll up your sleeves in order to move projects forward

Why You Should Join Us

• On a roll: We are doubling year-over-year with new funding partnerships that are boosting expansion in multiple countries
• Great team: We are founded, managed, and backed by successful veterans of Stanford School of Medicine, Google, mPharma, and I&M bank. We have technologists, doctors, and economists working side by side to solve difficult problems.
• Great funders: We’re supported by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: We are disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get the best quality care.
• Great customers: We create financial incentives that ensure our health care providers deliver excellent care.
• Impact: We have cultivated a fun and exciting start-up culture that empowers its talented staff to make a huge impact.