Job Title:	Equity Youth Programs Coordinator
Department:	Service Programs
Reports To:	Manager, Equity Youth Programs
Salary Range:	$ 46,700-$48,900
Job Type:	Full-Time, Permanent, Hybrid, 2-3 Days per week,
Preferred Location:	Toronto, Ontario
Posting Close Date	2025-04-10

Is This You?
Are you motivated by the opportunity to positively impact mental health for young people in Canada? Are you passionate about helping youth navigate the complexities of growing up in today's technology-driven world? If so, Kids Help Phone is looking for dynamic individuals like you to join our team.

At Kids Help Phone, we’re on a transformational journey to change the landscape of youth mental health in Canada. This is an opportunity to be a part of something truly meaningful and to make a real difference in the lives of young people. It will take courage, resilience, and a commitment to helping fuel this transformative journey.

The Opportunity:
The Equity Youth Programs Coordinator will be responsible for informing the work of Kids

Help Phone through implementing activities that build trust, maximize access to mental health

& wellness support and strengthens connections with equity-deserving communities.

With support from the Equity Programs Manager, the role will require primarily activating

outreach & engagement activities across Canada through events & partnerships, supporting

program volunteers, connecting with equity-deserving youth serving organizations to fulfill the

goals of action plans.

What You’ll Do:

Program Coordination, Outreach and Engagements

• Attend events across Canada and deliver presentations or info sessions in schools, community organizations, various events and digital platforms to raise awareness of Kids Help Phone’s resources and programs.
• Build and maintain relationships with Black & Newcomer youth, community-serving organizations, volunteers, and key stakeholders.
• Manage communication with community stakeholders (e.g., schools, settlement organizations), responding to inquiries related to events and program offerings via email, phone, and in person.
• Support the growth of the equity programs' network by maintaining and expanding newsletter audiences and contributing to content development.
• Coordinate the distribution of outreach materials to diverse Black, Newcomer, and equity-deserving communities as the program expands.
• Collaborate across Service Programs team to support outreach initiatives that improveaccess to services, including programs for equity deserving communities

Volunteer Coordination

• Support the delivery of a volunteer-based outreach program to enhance awareness and trust between Kids Help Phone and equity-deserving communities, including:
  1. Recruitment and selection of volunteers
  2. Training and onboarding of new volunteers
  3. Ongoing support, recognition, and knowledge sharing
• Assist with internal and external engagement for the Black Advisory Council and Newcomer Advisory Networks, including administrative tasks like preparing packages, briefs, and travel requisitions.
• Maintain a tracking system for all volunteer and ambassador activities, ensuring up-to-date records and reporting.

Communications, Reporting & Operations

• Track and report data on outreach materials, including inventory management, distribution, and reach.
• Monitor trends from outreach and community initiatives to support team strategy and improve program impact.
• Develop and send written communication, engagement plans, and program content to stakeholders to increase awareness of Kids Help Phone’s offerings.
• Collaborate with the Brand, Storytelling, and Communications team to create and implement marketing campaigns for volunteer recruitment, outreach, and youth engagement.
• Assist with administrative duties, such as preparing program materials, managing inventory, and supporting the Director & Executive Director as needed.
• Track and manage stakeholder relationships, volunteer data, and outreach materials using Salesforce.
• Support the Manager as required with reporting on program progress
• Travel as required to events and relationship building opportunities

The above is not an exhaustive list of duties, and you may be asked to perform different tasks as necessitated by your changing role and the overall business objectives of Kids Help Phone.

Our Ideal Candidate:

Education and Knowledge

• Post-secondary degree or diploma in relevant discipline
• Strong understanding of school or post-secondary student landscape in Canada
• Bilingualism; French and English is an asset.

Experience/Skills:

• 2+ years recent related experience working in the non-profit, mental health or community sector completing youth engagement, outreach or student support work
• Program & event coordination experience
• Experience and confidence in public speaking and facilitation
• Must be comfortable with frequent travel, especially during the post-secondary school year (September – April) and must have a valid driver’s license
• Friendly, enthusiastic, and positive attitude
• Proven ability to build relationships and work collaboratively with a broad range of stakeholders, including students, school administrators and program partners

Additional Assets:

• Knowledge of the youth mental health landscape
• Strong technical ability; comfortable using Microsoft Office, Project management tools, navigating dashboards and pulling reports with Salesforce CRM
• Creative; comfortable making digital assets, working in Canva

About Kids Help Phone:

Kids Help Phone is a Canadian leader and world innovator in youth mental health. As Canada's only 24/7 professional counselling and information service for young people, we support youth through various channels including phone, live chat, and text. Since 1989, we’ve been offering anonymous, confidential support to kids, teens, and young adults, helping them overcome challenges and improve their mental health.

We are pioneers in virtual care, and our team is dedicated to providing a critical lifeline to youth across the country, available in both English and French, and over 100 other languages via interpretation. We have built a trusted reputation for delivering innovative services, and we’re looking for like-minded individuals to join us in making history.

Does this sound like a journey you want to be a part of?
Join us and make a difference in the lives of young people across Canada!

Kids Help Phone is an Equal Opportunity Employer
We value diversity and inclusion and encourage applications from all qualified individuals. We are committed to providing barrier-free accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please let us know if you require accommodation at any stage of the recruitment process.

Our Commitment to Diversity, Equity, Inclusion & Accessibility (I.D.E.A.):
We are committed to fostering a workplace that celebrates diversity, equity, and inclusion, empowering all employees and service users. We strive to ensure that our services and environment are reflective of the communities we serve. We embrace differences in race, ethnicity, national origin, gender identity, sexual orientation, and ability, and we are dedicated to promoting understanding and appreciation of these differences.

Benefits include:

Accidental Death Insurance, Hybrid Work Model, Life Insurance, Wellness Programs, Flex Time, Employee & Family Assistance Program, Health Care, Dental Care, Vision Care, CAAT Pension Plan, Emergency Travel Assistance, and more!

Message to Agencies:
We do not accept unsolicited telephone calls, referrals, or resumes from agencies. Any unsolicited submissions will be considered gratuitous, and we will not be obligated to pay any referral or other fees.