Job Title:	Coordinator, Advancement Operations
Department:	Advancement
Reports To:	Director, Advancement Operations
Salary Range:	$ 46,700-$48,000
Job Type:	Full-Time, Permanent, Hybrid, 2-3 Days per week,
Preferred Location:	Toronto, Ontario
Posting Close Date	2025-03-05

Is This You?
Are you motivated by the opportunity to positively impact mental health for young people in Canada? Are you passionate about helping youth navigate the complexities of growing up in today's technology-driven world? If so, Kids Help Phone is looking for dynamic individuals like you to join our team.

At Kids Help Phone, we’re on a transformational journey to change the landscape of youth mental health in Canada. This is an opportunity to be a part of something truly meaningful and to make a real difference in the lives of young people. It will take courage, resilience, and a commitment to helping fuel this transformative journey.

The Opportunity:
The Coordinator, Advancement Operations will play a key role in ensuring the smooth day-to-day operation of the Advancement Operations department. This role is responsible for maintaining data integrity, optimizing processes and enhancing reporting capabilities. The role will also focus on administrative tasks, data entry, and record maintenance. The ideal candidate will be detail-oriented, proactive, and eager to support the department's mission through effective coordination and data management.

What You’ll Do:

Data Management:

• Support the maintenance of accurate and current records across the CRM (RE NXT), communication platforms, and data lakes.
• Assist in ensuring data integrity and consistency across all systems, facilitating seamless integration between platforms.
• Aid in the management and updating of constituent records, including opportunities, actions, and fundraiser assignments.

Reporting & Analytics:

• Help develop and maintain reports that are self-serve and accurate.
• Assist in auditing current reports and dashboards, identifying opportunities for streamlining or decommissioning unused reports.

Administration:

• Provide general administrative assistance, including but not limited to scheduling, assisting with process documentation and training, managing invoices, assisting with budget tracking, and document management.
• Update and maintain CRM and ensure timely data entry into the system.
• Assist with data requests and ensure records are kept up to date.
• Ensure data integrity through regular audits, hygiene processes, and meticulous data entry, including deduplication and corrections.

Training and Process Support:

• Support the development and delivery of RE NXT training programs for new and existing staff.
• Ensure that 100% of staff complete necessary training to improve their autonomy and efficiency in using RE NXT.

Reporting & Analytics:

• Assist in auditing current reports and dashboards, identifying opportunities for streamlining or decommissioning unused reports.
• Help develop and maintain reports that are self-serve and accurate.

Our Ideal Candidate:

• Bachelor’s degree or equivalent experience in database management or data analysis; Raiser’s Edge certification preferred.
• Minimum 1 year of experience managing CRM systems, ideally Raiser’s Edge NXT or similar platforms.
• Proficiency in query/report development and data import/export.
• Familiarity with digital fundraising platforms and data integration tools (e.g., Omatic) is an asset.
• Expertise in Microsoft Office Suite and proficiency in data analysis tools (e.g., Excel, Power BI).
• Strong attention to detail, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment with independence, accuracy and efficiency.
• Excellent communication skills for training and supporting non-technical staff.
• Strong organizational and time-management skills to handle complex workflows.
• Commitment to data integrity and continuous process improvement.
• Proactive and efficient in handling inbound data requests from internal stakeholders.
• Demonstrates a strong curiosity and eagerness to learn, staying proactive in expanding knowledge and skills.

About Kids Help Phone:
Kids Help Phone is a Canadian leader and world innovator in youth mental health. As Canada's only 24/7 professional counselling and information service for young people, we support youth through various channels including phone, live chat, and text. Since 1989, we’ve been offering anonymous, confidential support to kids, teens, and young adults, helping them overcome challenges and improve their mental health.

We are pioneers in virtual care, and our team is dedicated to providing a critical lifeline to youth across the country, available in both English and French, and over 100 other languages via interpretation. We have built a trusted reputation for delivering innovative services, and we’re looking for like-minded individuals to join us in making history.

Does this sound like a journey you want to be a part of?
Join us and make a difference in the lives of young people across Canada!

Kids Help Phone is an Equal Opportunity Employer
We value diversity and inclusion and encourage applications from all qualified individuals. We are committed to providing barrier-free accommodations in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If contacted for an employment opportunity, please let us know if you require accommodation at any stage of the recruitment process.

Our Commitment to Diversity, Equity, Inclusion & Accessibility (I.D.E.A.):
We are committed to fostering a workplace that celebrates diversity, equity, and inclusion, empowering all employees and service users. We strive to ensure that our services and environment are reflective of the communities we serve. We embrace differences in race, ethnicity, national origin, gender identity, sexual orientation, and ability, and we are dedicated to promoting understanding and appreciation of these differences.

Benefits include:

Accidental Death Insurance, Hybrid Work Model, Life Insurance, Wellness Programs, Flex Time, Employee & Family Assistance Program, Health Care, Dental Care, Vision Care, CAAT Pension Plan, Emergency Travel Assistance, and more!

Message to Agencies:
We do not accept unsolicited telephone calls, referrals, or resumes from agencies. Any unsolicited submissions will be considered gratuitous, and we will not be obligated to pay any referral or other fees.