Organization:

Kids Help Phone

Title:

Youth Engagement and Volunteer Coordinator

Position:

Full Time, Permanent

Salary:

$46,700-$47,800

Reports to:

Youth Engagement and Volunteer Manager

Location:

Toronto, ON; Hybrid Position 2-3 Days

Posting Closes:

January 20th, 11:59PM

The Position

Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?

Key Functions and Responsibilities

Volunteer Coordination

• Support the Youth Engagement and Volunteer Manager across the life cycle of volunteer and ambassadors within Service Programs at Kids Help Phone, including:
  1. Recruitment & selection
  2. Training & onboarding:
     • Ensure ambassadors and volunteers are trained to represent KHP, present at events or community initiatives and effectively promote our programs and services
  3. Ongoing engagement, recognition & communications
     • Establish and monitor communication channels across volunteers, including problem solving to determine the most effective ways of communicating in line with KHP’s IT policies and processes.
• Work with the Youth Engagement and Volunteer Manager to enhance and implement processes that support more standardization, consistency and sustainability as the ambassador network scales.
• Maintain a clear tracking system of all volunteer and ambassador related information and engagements
• Support internal and external engagement of the Kids Help Phone National Youth Council

Youth Engagement

• Coordinate and facilitate youth engagement (including through focus groups and surveys) to inform KHP of trends to improve programs or advise on required topics
• Implement the youth engagement strategy with support from the Youth Engagement and Volunteer Manager
• Coordinate youth engagement requests through KHP, liaise with required teams and provide briefing information or details to youth ambassadors for their involvement.

Community Engagement

• Coordinate, develop and distribute supplies, materials and promotional packages to ambassadors where required to promote KHP’s services and to deliver events and campaigns as needed.
• Travel as required to schools, partners, funding events or KHP initiatives in Canada.
• Develop and deliver presentations, attend networking events and delivery presentations where required
• Support ambassadorship programs at schools, PSI’s, communities and in digital settings as necessary

Collaboration

• Collaborate with the Brand, Storytelling & Communications team to implement promotional strategies for ambassador recruitment and youth engagement activities
• Work collaboratively with the M&P team to develop necessary processes and ensure the journey of a young person or community through KHP’s programs is seamless and impactful

The above is not an exhaustive list of duties and you may be asked to perform different tasks as necessitated by your changing role and the overall business objectives of Kids Help Phone.

What You'll Need:
Education and Knowledge

• Post-secondary degree or diploma in relevant discipline (e.g. public health, social work, education, applied social sciences, communications, business)
• Strong understanding of youth mental health and/or engagement
• Strong understanding of the secondary and post-secondary education system for setting up or supporting student clubs and student-led events etc

Experience/Skills

• 1-2 years of experience working in volunteer management/coordination, youth engagement, program coordination or support health promotion, outreach or partnerships coordination
• Demonstrated ability to lead, coach and develop others
• Ability to implement roadmaps and workplans to accomplish program objectives
• Demonstrated ability to scale reach and volume of an initiative, track results and effectively communicate progress and outcomes.
• Experience acting as a creative thinker with strong organizational skills
• Strong written and verbal communication skills required
• Can prioritize effectively to manage multiple initiatives and changing priorities across multiple programs, while remaining flexible and accountable to timelines
• Ability to represent an organization through presentations, media or external facing communications
• Able to work effectively in a flexible working environment
• Ability to collaborate across various internal teams to implement activities
• Strong time management, project management and interpersonal skills
• Proficient in the Microsoft Office suite of products

Additional Assets:

• French language proficiency
• Experience in youth program development is a strong asset
• Experience with mentorship and managing risk within young people and youth volunteers

Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At Kids Help Phone we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.

Benefits:

• Accidental Death Insurance
• Hybrid Work Model
• Life Insurance
• Wellness Programs
• Flex Time
• Employee Assistance Program
• Health Care
• Dental Care
• Vision Care
• Pension Plan
• Emergency Travel Assistance

The Small Print

Accommodation Statement:

Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If, as a qualified job applicant, you make an accommodation request, we will consult with you and provide reasonable accommodation according to your accessibility needs. If you wish to make a request, please provide a cover letter when applying for this position.

The successful candidate to this role may be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):

Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.

We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.

Message to Agencies:

Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.